Smart-UPS X 3000: Power Factor Correction Fault after losing input power

[BillP]

After losing input power to this UPS, it now won't power on correctly again. The warning led becomes red, all others are off.

We have a management card attached and can access it. We see the warning message A power factor correction fault exists.

This prevents me from turning output power on or running a self test.

When I try to turn the UPS off and on again, it comes back to the same state, and the logs say:

21.10.2014	10:28:22	UPS: A power factor correction fault exists.
21.10.2014	10:27:52	UPS: A power factor correction fault no longer exists.
21.10.2014	10:27:29	UPS: A power factor correction fault exists.

Current input voltage seems to be normal: Input Voltage: 230.7 VAC

Status from CLI:

apc>ups -st

E000: Success

State: Off, PFC Fault

apc>detstatus -all

E000: Success

Status of UPS: Off, PFC Fault

Last Transfer: None

Input Status: Voltage too low

Runtime Remaining: 18 hr 12 min 15 sec

Battery State Of Charge: 99.9 %

Output Voltage: 0.0 VAC

Output Frequency: 0.0 Hz

Output Watts Percent: 0.0 %

Output VA Percent: 0.0 %

Output Current: 0.00 A

Output Efficiency: -- %

Output Energy: 1179.909 kWh

Input Voltage: 231.4 VAC

Input Frequency: 50.1 Hz

Battery Voltage: 124.8 VDC

Battery Temperature: 27.4 C, 81.3 F

Self-Test Result: Refused via management device due to invalid state

Self-Test Date: 10/20/2014

Calibration Result: Unknown

Calibration Date: 02/06/2014

Any idea, can we fix this quickly?

[BillP]

Update: I got hold of APC support, and they will send a replacement unit.

[BillP · Accepted solution]

Thanks for the update. Yes, this type of fault requires a replacement typically.