Smart-UPS VT 15 kVA - A power module fault exists.

[BillP]

This question was originally posted by Matt on APC forums on 12/4/2015

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I have a Smart-UPS VT 15 kVA with 3 errors.

• In bypass in response to an internal hardware fault 
• A power module fault exists.
• In bypass in response to an internal hardware fault

Not sure why there are 2 bypass errors but obviously this means we are currently unprotected.

The link below will take you to the event log.

http://pastebin.com/gddJcCdi

And the Data Log.

http://pastebin.com/p3trWizc

The UPS is just over 3 years old and is on the latest firmware.

Can this be fixed just by replacement batteries?

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 12/4/2015

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Hello Matt,

It is unfortunately more likely that the UPS power module is having an issue that does not relate to the batteries. You will want to call into technical support, and they will walk you through gathering Raw Data on the faulted module, decoding it, and suggesting the next steps.

From your profile it looks as though you are in the UK. You can use this link to find contact information for local technical support. 

http://www.apc.com/site/support/index.cfm/contact-information/

We suggest calling from in front of the UPS, so we can run through everything together.

[BillP · Accepted solution]

This reply was originally posted by Matt on APC forums on 12/8/2015

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Hi Bill

Thank you for the response.

The UPS is actually in Australia so the local IT guy there is contacting the local APC support.  I'm sure they will be able to work through the problem.