Smart-UPS RT 6000 XL

[Anonymous user]

Hello

We have a number of apc smart-ups rt 6000xl  located in our server room.

The units perform a self test every week.

We have found  one of the units passes this test then a short while later starts to give a battery charger fault exists error message followed by refused self test ups is overloaded message.

This has happened every 4 weeks for the last 5 months.

When we a initiate a self test by pressing the button on the ups this clears the error message.

While the ups is still performing its role without issue we would like to know if there is a fix for this issue.

the ups is under 70% load.

06.05.2013

12:06:41

UPS: Passed a self-test.

06.05.2013

12:06:26

UPS: Started a self-test.

06.05.2013

11:15:47

System: NTP update successful.

06.05.2013

10:59:51

UPS: A battery charger fault no longer exists.

06.05.2013

10:50:31

UPS: Refused a self-test; UPS is overloaded.

06.05.2013

10:50:21

UPS: A battery charger fault exists.

06.05.2013

10:34:40

UPS: Passed a self-test.

[Anonymous user]

thanks for your reply

here is the information you requested

serial  IS1106XXXXXX

firmware  452.18.W

[BillP]

Thanks.

We'd suggest you swap this UPS if its under warranty (or not) I guess. We believe it to be a legitimate fault with the battery charger.

[BillP · Accepted solution]

Can you give me the first several digits of the serial number please and the UPS firmware revision? They should both be listed in the same place. Something like 610.0D or similar.

It sounds like a legitimate fault with the battery charger but I'd just like to verify that other information before I leave that here as my official response.