Smart-UPS RT 10000 XL Email Notification problem

[Anonymous user]

Having a problem with our UPS. On Sunday it began sending notification emails every 2 minutes.

Serial # : BA0911007318
Device Ser #: IS0911003251
Date: 02/07/2010
Time: 00:19:51
Code: 0x0106
Critical - UPS: Refused a self-test; UPS is overloaded.

However if you look in the logs on the web interface there are no errors, also load on both website and UP lights itself show load at 40% both currently and at the time the errors started

07.02.2010 00:19:57 UPS: A battery charger fault no longer exists.
07.02.2010 00:19:51 UPS: Refused a self-test; UPS is overloaded.
07.02.2010 00:19:44 UPS: A battery charger fault exists.
07.02.2010 00:13:09 UPS: Passed a self-test.
07.02.2010 00:12:53 UPS: Started a self-test.


Have had to turn off email notification to stop emails.

Anyidea what might be cause?
Considering upgrading firmware or running a second self-test see if that works

Message was edited by: mlcoa

Message was edited by: mlcoa

[Anonymous user]

Having a problem with our UPS. On Sunday it began sending notification emails every 2 minutes.

Serial # : BA0911007318
Device Ser #: IS0911003251
Date: 02/07/2010
Time: 00:19:51
Code: 0x0106
Critical - UPS: Refused a self-test; UPS is overloaded.

However if you look in the logs on the web interface there are no errors, also load on both website and UP lights itself show load at 40% both currently and at the time the errors started

07.02.2010 00:19:57 UPS: A battery charger fault no longer exists.
07.02.2010 00:19:51 UPS: Refused a self-test; UPS is overloaded.
07.02.2010 00:19:44 UPS: A battery charger fault exists.
07.02.2010 00:13:09 UPS: Passed a self-test.
07.02.2010 00:12:53 UPS: Started a self-test.


Have had to turn off email notification to stop emails.

Anyidea what might be cause?
Considering upgrading firmware or running a second self-test see if that works

Message was edited by: mlcoa

Message was edited by: mlcoa

[Anonymous user · Accepted solution]

Thanks for help Buzz.
Tried to change the notifcation setting but they wouldn't take effect when saved.
Restarted the NMC and now all working fine.


Check the logs couldn't see any problems so still unclear as what caused the original issue.

UPS Type :Smart-UPS RT 10000 XL

Log files snap shot:
Date Time Vmin Vmax Vout Iout %Wout Freq %Cap Vbat TupsC %VAout TIambC %HumI
07.02.2010 01:30:53 237.6 239.0 229.3 12.55 29.0 49.99 100.0 218.1 24.0 28.0 22.0
07.02.2010 01:20:53 237.6 239.0 229.3 12.42 30.0 50.00 100.0 218.1 24.0 28.0 22.0
07.02.2010 01:10:53 237.6 239.0 229.3 12.42 29.0 50.06 100.0 218.1 24.0 28.0 21.0
07.02.2010 01:00:53 237.6 239.0 229.3 12.69 30.0 50.01 100.0 218.1 24.0 28.0 21.5
07.02.2010 00:50:53 237.6 240.4 229.3 12.42 29.0 50.04 100.0 218.1 24.0 29.0 21.5
07.02.2010 00:40:53 239.0 240.4 229.3 12.42 30.0 50.00 100.0 218.1 24.0 28.0 22.0
07.02.2010 00:30:53 239.0 240.4 229.3 12.42 30.0 50.02 99.0 218.1 24.0 28.0 22.0
07.02.2010 00:20:53 239.0 241.9 229.3 12.15 30.0 49.99 93.0 217.0 24.0 29.0 21.0
07.02.2010 00:10:53 239.0 240.4 229.3 12.55 29.0 50.02 100.0 218.1 24.0 28.0 21.0
07.02.2010 00:00:53 239.0 239.0 229.3 12.42 30.0 49.99 100.0 218.1 23.5 28.0 21.0
06.02.2010 23:50:53 239.0 240.4 229.3 12.55 30.0 50.04 100.0 218.1 24.0 28.0 22.0

Date Time Event
07.02.2010 00:19:57 UPS: A battery charger fault no longer exists.
07.02.2010 00:19:51 UPS: Refused a self-test; UPS is overloaded.
07.02.2010 00:19:44 UPS: A battery charger fault exists.
07.02.2010 00:13:09 UPS: Passed a self-test.
07.02.2010 00:12:53 UPS: Started a self-test.