Ask our Experts
Didn't find what you are looking for? Ask our experts!
Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!
Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.
Search in
Free
EnglishStrengthen your foundational knowledge in Data Centers for free, enroll in this path today and start your learning journey!
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-02-06 06:25 AM
Meine Smart UPS zeigt an, "Batterie verbinden". Ich habe die Batterie daher ausgetauscht. Jedoch erkennt die USV die neue Batterie nicht. Die Meldung bleibt bestehen. Ich habe schon auf Werkseinstellungen zurückgesetzt und die Batterie gemessen. Alles in Ordnung. Aber die Batterie wird nicht erkannt. Der Support sagt ich soll die USV austauschen weil sie schon 12 Jahre alt ist. Aber bis die letzte Batterie jetzt den Geist aufgegeben hat (das war der 3. Batteriewechsel), funktionierte die USV. Warum soll sie plötzlich kaputt sein und was soll das für ein Fehler sein dass die Batterie nicht erkannt wird? Die Spannung jeder Batterie liegt bei 12,8V. Kann mir Jemand helfen? Auch in englisch.
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-02-07 06:04 AM
Please confirm the link I provided here is your model: https://download.schneider-electric.com/files?p_enDocType=User+guide&p_File_Name=SU_UM_990-1587C-XXX...
If so here are a couple things to check and consider.
Using Power Chute software update the system that a new battery has been inserted. After this has been done you may need to complete a battery calibration. The above step should resolve this issue if not read below.
On the back is a battery disconnect plug. Ensure it’s inserted all the way - better yet unplug it and insure it’s fully seated.
If the rear battery disconnect plug is fine. Remove AC power from the UPS by unplugging it from the wall. Remove the battery and confirm the fuse is not blown (open) by measuring it with a multimeter. If you don’t have a meter you can open up the black heat shrink and look inside.
If the little fuse able link (wire) is melted / blown apart - replace the fuse with the same current (amperage) rating.
If the fuse and battery disconnect are both fine insure the battery terminals are tight and secure on the positive / negative posts.
A good connector will require some effort and force to insert / remove. If they are loose just take a plier and gently crimp the end closer.
Let me know what you find and confirm the manual provided is your model. If not please link to your specific model.
Link copied. Please paste this link to share this article on your social media post.
You’ve reached the end of your document
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.