Smart-UPS 1500 only some email notifications being sent

[Anonymous user]

We use the Smart-UPS 1500 with Powerchute Business Edition on our server.

Everything works as it should except for the email notifications.

Every event in the "Event Configuration" is checked to send out an email notification.

I ran a test this morning to ensure that if we had a power cut, our server would safely shutdown and then after also the UPS. This all went fine and I received email notifications for "Power Failed" and "Time On Battery Threshold Exceeded". However I did not receive any notification that the shutdown process had started.

Emails are coming through so there is not an SMTP issue.

Am I missing something?

[BillP]

Hi,

Assuming you are running PCBE 9.5 you need to open the web interface, go to PowerChute - Event Configuration- Informational - Shutdown Starting and click E-mail 

When the shutdown is started you will get and email with the below information. 

PowerChute Business Edition has detected the following event:

Shutdown process started

Network Name: Computer Name

Contact Name: Someone

Device Location: ????

[Anonymous user · Accepted solution]

We are running PCBE 9.1.1 (Build 604) on Windows Server Essentials 2016.

Every item in the Event Configuration, inc Informational was needs expanded to view, has been selected to send emails.