Smart UPS 1500 access over ethernet issue

[BrienL]

have a Smart UPS SMT1500C model ups and cannot access the device over ethernet, i plugged it into the network and can see it gets a IP address but i cant access it with the ip address on a web browser, tried the ip address utility from APC and it cant find it either.  reset the UPS to defaults as well still no luck.

Thanks

[BillP · Accepted solution]

@BrienL 

A SmartConnect UPS is designed to be accessed through the cloud. It does not have an interface for direct connection via LAN. You will find more information on the cloud and how to access the UPS via the cloud at SmartConnect.apc.com

If access via LAN is required  you can install a network management card. Available cards for SMT Smart-UPS will be found on this web page. 

https://www.apc.com/shop/us/en/categories/power/uninterruptible-power-supply-ups-/ups-management/ups...

[itmike_s]

I have a SMC1500C, and i made the infamous mistake of plugging in the wrong type of serial cable and caused it to shut off. It had a long uptime, and now it is back on, battery detected and able to hold a load.  However now I'm skeptical: nic port doesnt seem to beacon and send signal out. I know I cannot lan scan but anyway to tell if NIC is fried?

[Teken]

I would start by following this APC FAQ to reset the Smart Connect NIC:

https://www.apc.com/us/en/faqs/FA322105/