Serial communications for SRT3000RMXLI

[RMAmeerul]

Hi all,

Have been trying to log in through CLI to capture logs of UPS through serial port using USB to serial ( APC rj45 cable provided).

I had success in connecting and upgrading firmware with the wizard.

CLI seems to be connecting but not showing anything even upon pressing enter a few times.

Model of UPS is SRT3000RMXLI

Programs used: hypertrm, teraterm, putty

Settings:

Baud rate:2400,4800,9600,19200

Data bits: 8

Parity: None

Stop bits: 1

Flow control: None

Appreciate anyone who could help. Thanks!

[JonPro]

Hi @RMAmeerul 

Thank you for reaching out to the SE Community, my name is Jon and I will assist you with this query.

By any chance, is there a network management card installed on the UPS?  The reason I asked is that, if you'd like to communicate to the UPS via the CLI, it needs to have a network management card, and for you to connect to the card using the supplied cable.

[RMAmeerul]

HI @JonPro 

Thanks for the reply,

There is a network card installed on site, which we are unable to retrieve to test due to sensitivity and I understand this part on connecting to CLI through NMC.

I think my real question would be whether the UPS saves logs internally and whether am I able to retrieve it using any of the port that is installed on the UPS itself? Eg. Rj45 serial port (used for firmware upgrade) or USB port.

Thanks!

[JonPro · Accepted solution]

Since this UPS has an LCD, the last ten faults and events can be retrieved from the display.  Unfortunately, accessing the network card or installing PowerChute Business Edition on a supported OS will let you know more about the UPS and will provide more logging features.

[RMAmeerul]

Hey @JonPro,

Noted on this. Appreciate the help!

Thanks!