SUVT / G3500 Convert 3:1 to 3:3

[BillP]

As a result of schneider staff giving us the wrong product code, we have received a 3 phase input 1 phase output UPS instead of 3 in 3 out.  Is it possible to convert the existing 3:1 unit to a 3:3 unit.  It seems as though we should as all the bus-bars are setup for 3 phase bypass and output and bridged together by a copper bar, but local staff have told us that it is not possible.

Can anyone advise whether they have had this done.

[BillP]

So would I but they have told us they aren't interested in having the 3:1 unit returned because it is a slow moving item and as a result we have had to order another 3:3 unit.  Let me tell you I'm less than impressed with being lumped with a $15K unit that we cannot use, and cannot return.  We will certainly be steering future customers away from Schneider products.

[BillP]

Hello - I verified there is no way to convert this. If someone within Schneider Electric gave you the wrong product code, I would think they'd make it right and get you the correct system.

[BillP · Accepted solution]

That doesn't really make sense to me nor do I consider it acceptable..do you have any case reference numbers or similar I could try to follow up with someone on in your region?