SURTD5000XLI-CC EPROM PROGRAMMING

[BillP]

HEllo

i have a APC ups with the part number of surtd5000xli-cc , i replaced batteries one days ago but the lcd ups inform me that we have an EPROM problem .i can program the surt model with RS232 and hyper terminal how can i program this part number ( SURTD ) ? i should use RJ45 or somethingels ? please inform me how to program this model that i can't use RS232 and hyper terminal .

[BillP]

Hi,

Can you specify why you see on the LCD of the UPS? Below is the front panel of your UPS. I'd like to understand what LEDs are on and if they are solid/flashing/which color. 

I am not sure what you mean by EEPROM problem since this would not be a specific error code as far as I know. You may be referring to needing to do a runtime calibration? 

I%2F%2BaAa7pEhkUSLr9MDez3A%3D%3D.jpeg

[BillP]

Hi dear angela

thanks for your anwsering and information .

the meaning of eeprom is calibration procedure . for example CALIBRATION CODE FOR SURT1000KVA is : 0A  BB  19  B3  .

now i can calibrate my surt model( flat controller boards) with PC by hyper terminal and  these code but i can't do this action with surtD models (RJ controller boards) .

please learn me how to calibrate my surtD models (RJ controller boards) .

for more information 3 led battery of my LCD are flashing.number 1,2,3 are flashing with green color

[BillP]

But what is the purpose of the calibration you're trying to do? I don't really understand as the only possible thing would be a runtime calibration or resetting the battery constants (which you can't do on SURTD models). 

Regardless, if this calibration procedure is something you've gotten from APC tech support before, I'd suggest you contact them again because I don't know what you're referring to if it is not this -> http://www.apc.com/support/index?page=content&country=ITB〈=en&locale=en_US&id=FA156538 

[BillP]

hi angela

Thank you for your help.

Sent me a link that helped me a lot.
Another question?

i am using full capacity of my ups.the led show me that i have an overload but the ups didnot go to bypass operation automatically!!

why this opration is acting?

did not the ups go to bypass opration automatically on this action?

i had been doing this action on two other ups which i got the same answer.

tanx dear

[BillP]

How much of an overload - do you know, maybe by the onboard Network Management Card?

According to the technical specifications of this UPS, here is how the overload works:

rk21eAmhx3c4RDswROQwCg%3D%3D.png

So depending on how much the overload is and how long it lasts, the UPS may not go to bypass.

[BillP · Accepted solution]

ohhhh ok.

Thank you very much for this valuable guidance My good friend.