SURT6000XLI - Error messages - please help

Anonymous user · ‎2021-06-28

Hello,

we are using an APC SURT6000XLI with 4 extra battery packs SURT192XLBP. A few years it was working really fine. But now I have found some entries in the logs I do not understand, maybe somebody can tell me, what to do:

03:55:15 UPS: In bypass in response to an internal hardware fault.

03:55:17 UPS: An inverter fault exists.

03:55:20 UPS: Refused a self-test; UPS is overloaded.

The batteries are ~ 6 years old. Is the reason for this error messages, that I have to replace them?

Greetings and thank you very much!

Digger

BillP · ‎2021-06-28

Hi Digger -

These faults indicate a possible hardware fault with the UPS itself, not the batteries. Did the faults clear by themselves? If not, you can try clearing them with e "Brain Dead" procedure. To do this:

Turn Off the UPS
Unplug the UPS from Utility power
Disconnect all batteries internal and external
Reconnect batteries, reconnect utility power, and turn UPS back on

If this does not clear your error you likely have a hardware fault. I would contact your local tech support team for further assistance.

Thanks!

Liam

See Answer In Context

BillP · ‎2021-06-28

Hi Digger -

These faults indicate a possible hardware fault with the UPS itself, not the batteries. Did the faults clear by themselves? If not, you can try clearing them with e "Brain Dead" procedure. To do this:

Turn Off the UPS
Unplug the UPS from Utility power
Disconnect all batteries internal and external
Reconnect batteries, reconnect utility power, and turn UPS back on

If this does not clear your error you likely have a hardware fault. I would contact your local tech support team for further assistance.

Thanks!

Liam