SURT5000XLI FAULT

[Anonymous user]

I have 3 UPS SURT5000XLI, two of them stopped with LEDs flashing like this:

Fault LED + 3rd and 5th Battery LED from top to bottom

Fault LED + 2nd and 4th Battery LED from top to bottom

Does anyboby know the meaning of these error codes?

I really appreciate your help
Thanks in advance!

Message was edited by: nighthunter

[BillP]

Fault LED + 3rd and 5th Battery LED from top to bottom

This appears to indicate a battery charger fault

Fault LED + 2nd and 4th Battery LED from top to bottom

This is an output relay failure.

both situations most likely require a replacement in my experience but if they are under warranty, i'd pursue contacting tech support to verify. even if they are out of warranty, tech support in your region can help verify there is no way to clear them. usually if they are recoverable, you'd never get the alarms in the first place because the UPS would recover.

it also may help to review the logs from the preinstalled network management card.

[Anonymous user]

Thanks for answering, but unfortunately I made a mistake, the 2nd and 5th battery LEDs are flashing, sorry.
By the way, how can I get the logs from the network management card? Using PowerChute Business Edition? How?
I'm a begineer on this...

Model: SURTD5000XLI
Serial number: NS0930012134

Thank you again Angela for your help

[BillP]

2nd and 5th indicates an issue with the bypass relay.

first thing I would do is verify the preinstalled network management card is still installed in your UPS. go to the back of the UPS and you should see it installed in the smartslot. here is a picture for reference -> http://www.apc.com/products/moreimages.cfm?partnum=SURTD5000XLI (the network management card is the device with the network jack on the bottom right and corner of the picture).

you'll need to set that up in order to get the logs (which are still collected even if you've never configured it). i would first verify that you see LEDs on the network management card and tell me what colors you see on them and if they are solid and flashing. one LED is the link LED that says 10/100 next to it and the other is the status LED with a checkmark and an X next to it. that one is most important. also, it should say AP9619 on it or AP9631. please let me know which one it is. if the card has been configured, it will most likely have a solid green status LED. if you arent sure what the IP address is, we'd most likely need to get the appropriate serial cable and connect to the card that way unless you know its using DHCP and can get the MAC address off the card and check your DHCP client list. (the MAC is on a sticker on the card).

here are the set up instructions we use. www.apc.com/site/support/index.cfm/faq/ -> search for FA156064

AP9619 is an NMC1 and AP9631 is an NMC2. based on the serial number of your UPS, I am guessing it will be an AP9619 NMC1 in there.

hope that helps get you started.

[BillP]

Hi Angel, i have a similar issue with an surt 5kva. the fault code is 01100. kindly advise what i can tell the client. the unit just produced a bang during the failure time.

[BillP · Accepted solution]

Hi Katongo,

This error message indicates a Battery Capacitor Soft Start Fault. If the UPS made a bang sound when the fault occurred there is likely component damage and the unit needs to be replaced. I would consult your local tech support team for further assistance.

Thanks

Liam