SURT 10000 XLI - Help me please :)

[Anonymous user]

Hi,

First, let me thank you for just reading this. Sorry for any language mistakes, but I'm Portuguese.

In our company we have two SURT 10000 XLI, and one of them, is dying. Well the battery pack is dying.. I've already ordered 2 packs of batteries from

Schneider, but I want to know, what are the correct procedures when changing the packs. My SURT has 2 packs

( I think that each pack is composed by 2 "rails" of 8 batteries ). Sorry I don't know what to call

I know that after changing the packs i should go to the management page, and change the date and so on...

But Is there something that has to be done before the change and after so the UPS will return to normal?

I want to ask you too, if there is a way that I can get the management card IP address? One of the UPS, today I manage to get the IP,

by guessing the range and doing a sweep. The second one, sadly didn't reply..

The old IT Tech didn't keep a list with the IP addresses and of course that he can't remember after this time.. (both UPS are 6years old)

I think that's it.. sorry for the long text, but after all, there are only 2 questions

Thank you all for the time wasted reading and if you can, please reply.

[BillP]

Hello,

Looking here (http://www.apcmedia.com/salestools/ASTE-6Z8LVK/ASTE-6Z8LVK_R7_EN.pdf) on PDF page 6, real page 4, this UPS has (4) strings of batteries, each with their own DC connector. I believe you likely ordered qty (2) RBC44, each has two strings giving you the total of (4) this UPS requires. It sounds like you do not have any external packs like SURT192XLBP (http://www.apc.com/resource/include/techspec_index.cfm?base_sku=SURT192XLBP)?

That reference in the PDF gives you a general idea of how these go in/out physically. Once the new batteries are all connected (which you can hot swap in, understanding that you will have no battery back up power while the batteries are out temporarily), you should just go ahead and run a "UPS self test" afterwards if you have a replace battery LED illuminated. The self test will be required to clear the LED so you can do it manually (by holding down the test button for a few seconds) or let the automatic self test clear it during its next run, assuming that has not been disabled by anyone. If you don't actually have a replace battery LED but the batteries were dying and not supporting the UPS anymore, there is nothing to do besides install and let them charge.

If the self test does not clear a replace battery LED the first time, let the UPS charge for around 8 hours and re-try. You can also choose to let the UPS charge first, then run the self test if you need clear the replace battery LED because the batteries may be a little discharged (not too likely if ordered directly from us though since we put them through a recharge process while they are in the warehouse periodically).

As far as finding the Network Management Card on the network, did you verify the second one is lit up, has a status LED and a link LED? I'd do that first to make sure it is active. The status LED is the one on the RJ-45 ethernet jack that has a checkmark or X next to it and the link LED says 10/100. The status LED should be solid green if the card has an IP address. If it is flashing green, it doesn't have any settings and if it is alternating green and orange, it is doing a DHCP request.

Depending on what you find, you could use our Device IP Configuration Wizard tool and if you're on the same subnet as that card is physically connected to, the wizard should find the card. The wizard is available @  Software / Firmware under Software Upgrades - Wizards and Configurators and you'll see v5.0.2. Otherwise, I recommend determining if you have a UPS Network Management Card 1 (part # AP9619 you should see on the faceplate of the card) or AP9631 Network Management Card 2 and follow the instructions in this article (How do you make a Network Management Card communicate on a network? | FAQs | US) to set it up manually via serial connection or at least verify if it does have a DHCP address. If the UPS is 6 years old, it is likely you have an AP9619. You can try the other methods in that article too beyond the two I shared.

Hope that helps get you started.

[Anonymous user]

Hi,

Yes that is correct. I don't have any external battery packs.

Thanks for telling me what to do after inserting the battery packs. I have to manually do a self test because since the batteries are dead, when the ups performs the self test it shuts down and my datacenter goes away. I've turned it of, and since that day, the ups no longer dies unexpectedly.

I will try find the IP address, checking the suggestions you provided and after that I will tell you something.

One more time, thanks for all the support provided.

[Anonymous user]

Hi again.

Yesterday tried to access the second ups, still no luck. One of the LEDs is green, which I think it means that is 100mbps ( from the legend on the network management card ) and them other LED is solid orange.

Tried to scan for alive hosts, scanned from 10.0.0.0 to 10.0.10.255 and did not get any response.

I've found the first ups this way. Today I'm going to try connect to the first one, to see the MAC address and see if that helps me in any way,

Any other options? Thanks

[BillP]

I think you may have the LEDs backwards. 100mbps is typically orange if representing the network link LED and then a solid green status LED would make sense indicating the card has some type of IP settings on it. If it was the other way around, a solid orange status LED indicates hardware failure and then likely you'd have no link LED.

The only other thing I can think of is directly connecting to it with a crossover cable on your computer and do a packet capture with something like Wireshark and see if you can see any ARP requests coming from it and see what IP address it has. Perhaps it has a manual IP from long ago that is not within that range you looked at.

Beyond that, serial cable option will be the easiest to see what it says and what it is configured with.

[Anonymous user · Accepted solution]

Thanks for your answer although, that was my thought exactly today...

Using Wireshark worked like a charm. Plugged a cable, (does not need to be crossover, most Ethernet ports auto negotiate nowadays), waited to wireshark stops to log and then pressed the reset on the UPS. The first few lines, revealed the MAC address

which starts as 00-C0-B7 as the manual said, and after that, piece of cake

Yes, it had an IP at 192.168.1.x .. nothing to do with the current subnet.. but as I said, I'm new to the company and didn't even know that existed another subnet...

It's all working now, and the new UPS, strangely does not need new batteries (at least passes the self-test and does not have a error message)

Thanks for everything, Angela

As soon as my new batteries arrive, I will plug everything to the network so they can be managed remotely.

Once again, thank you very much!

[BillP]

Whew! I am glad you got it working. And yes, I usually say crossover just in case the user does not have a gigabit capable NIC in their computer - I can probably stop saying that for modern machines nowadays though

And I am glad you found our vendor MAC indicator cause I just realized I forgot to tell you about 00 C0 B7

As for the UPS, it may pass a self test but I would definitely start considering proactive replacement or at least budgeting around 3-4 years old, especially if they get a lot of use, because they do likely have a reduced capacity and theoretically could fail under a load before a self test fails.

[Anonymous user]

I managed to find the original documents that came with the ups, and on the network card manual was the vendor mac.. buuut, i did not find the documents that had the mac address, sadly...

It's fully working now, and that's what matters!

As for the UPS batteries, I am considering to request a change, but, we already ordered the batteries for the other one so this will have to wait..

The batteries don't get a lot of use, but they are 6years old, which is a good amount. But the UPS is kept fresh, and clean which means that the life expectancy should go up a bit.

Once again, thanks for everything!