SUA1000XL is not detected after upgrading AP9630 to NMC2 v6.2.0

[BillP]

My SUA1000XL is not detected after upgrading AP9630 to NMC2 v6.2.0.  Prior to upgrading to v6.2.0, I was using v6.1.1 with no issues.  I've done hard/soft resets on the NMC2 card as well as the UPS unit...no luck.  Any ideas?

Thank you.

[BillP · Accepted solution]

Hi,

Can you tell me what file you downloaded (the name of the .exe file you extracted)? Alternatively, in the web UI of the AP9630, show me (screenshot or copy/paste) what you see under About->Network? (You don't need to include the model, serial number, MAC, etc).

My first thought is you accidentally loaded Symmetra UPS firmware when you have a Smart-UPS which can be easily fixed by re-flashing the correct Smart-UPS application firmware since the Symmetra firmware cannot 'talk' to a Smart-UPS. v6.2.0 was released for two different things so we just need to make sure you flashed the correct version.

(We have some general information here on this -> Why is my Web/SNMP (AP9606) or Network Management Card (AP9617, AP9618, AP9619, AP9630, or AP9631) n...)

[BillP]

Hi Angela,

You are right on the money!  (correct diagnosis/solution of my problem).  I had erroneously downloaded and installed "apc_hw05_aos620_sy620_bootmon108.exe" but should have downloaded and installed "apc_hw05_aos620_sumx620_bootmon108.exe".  For my hardware (SUA1000XL with AP9630) I need the "sumx" software not the "sy" software.

I reflashed the AP9630 with the "sumx" software and it sees the SUA1000XL!

Thank you for the excellent support!

Sam

[BillP]

No problem! Glad to help.