SU5000R5TBX120 No Web Option

[Anonymous user]

I recently inherited a new role in which I now manage all of our Smart UPS’s.  We have multiple SU5000R5TBX120’s and each one has an AP9617 installed.  When verifying that I could connect to all of the UPS’s, I came across one in which I was not able to access the web interface.  I was able to telnet and directly connect with a serial cable and I noticed something different than with the others ones in which the web interface does work.

When directly connected and selecting option 2 (Network), I noticed that I am missing options 6 – 11 on the UPS that does not allow me to connect to the web interface so it I have no way to enable or disable to web interface.  I also noticed that the status unlike the other UPS’s reads P+ N+ A-.  I’m new to this so I took a look at the manual and I found that A- has to do with a bad checksum, however I do not know how to proceed in resolving this issue.

Thanks