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Posted: 2022-08-29 04:32 AM . Last Modified: 2022-08-29 04:46 AM
We are trying to configure 2 types of APC UPS in our environment:
Smart-UPS RT 6000 RM XL
Model Number: | AP9631 |
Serial Number: | 5A1142T00064 |
Hardware Revision: | 05 |
Name: | aos |
Version: | v5.1.3 |
SMTP Server is set with Authentication (Username and Password), but there is no advanced option for TLS
Smart-UPS 3000
Model Number: | Smart-UPS 3000 |
Serial Number: | AS2037164231 |
SKU: | SMT3000RMI2UC |
Firmware Revision: | UPS 03.7 (ID1015) |
Name: | aos |
Version: | v6.5.6 |
Note: If we use SMTP Port 25 Authentication (Username and Password) with not TLS , it works perfectly and we receive the Test Mail. But we require to use SSL/TLS in our environment.
Posted: 2022-08-29 07:35 AM
The cards are running very old firmware. You should update to the latest.
Here is a link:
Posted: 2022-08-30 07:47 AM
You do not need to reboot. The NMC reboots when the firmware is updated.
What SMTP service are you using? Google, Outlook, etc.? I know that with Gmail there is a requirement for two-part authentication.
Posted: 2022-08-30 11:01 AM
@BillP, its a custom SMTP Server (Exchange Server Relay) smtpmail.shj.ae
Initially, the Organization provided us with an Open Relay that worked with Port 25 (Authentication with Username and Password but not TLS), till they changed it to a secure relay with Port 587
As said earlier those credentials work perfectly on other Devices where we changed to TLS, but for some reason, it doesn't work with the APC UPS. I can't find a way to Telnet from the UPS device as no commands are present. DNS Server set on the UPS device is resolving the IP of the Exchange Relay (DNS Test)
Is there a log that I can get that shows what seems to be happening (Detailed Log)
Posted: 2023-01-22 08:27 PM
@BillP I stumbled upon this as I was researching same error. The updated firmware made sense to try, but when I attempted the update I received the following errors:
Unable to update device with Boot Monitor, stopping all further processing of this device!
Firmware distribution does not match target device platform; this could be due to a corrupt distribution.
Are you aware of another solution I should try or a different firmware I may need? My setup is as follows:
Model: Smart-UPS 1000
SKU: SMT1000
Firmware Revision: UPS 09.3 (ID18)
Model Number: AP9630
Hardware Revision: 05
Application Module
Name: sumx
Version: v6.6.4
APC OS (AOS)
Name: aos
Version: v6.6.4
APC Boot Monitor
Name: bootmon
Version: v1.0.8
Thanks for any insight you can provide.
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