SRV3KI - Inverter voltage over maximum value

[natehun_apc]

Hi,

I'm receiving an error message when I check the monitoring software and it says "Inverter voltage over maximum value". When this happens, the UPS goes from online mode to bypass with alarm showing on the LCD, "Ouf" followed by "114". The UPS load is just about 16-17%. Input voltage is about 235-240. Is my UPS defective? The device is new btw.

Thanks,

Nate

[BillP · Accepted solution]

Hi Nate,

If it's a new unit then it will still be in warranty, my advice would be to contact support.

-Gavan

[natehun_apc]

Hi Gavan,

Thanks for the advice. I've already talked to the tech support and we did a hard reset on the UPS but unfortunately it did not solve the problem. RMA request is on the process and they will replace the unit at the same time.

Thanks,

Nate

[Boneface]

Hi 

I am having a similaar challange on my APC UPS. Please advice.

Boneface Chesoli - bchesoli@winchester.co.ke

[Boneface]

Hi

I'm receiving an error message when I check the monitoring software and it says "Inverter voltage over maximum value". When this happens, the UPS goes from online mode to bypass with alarm showing on the LCD, "Ouf" followed by "114". Is my unit faulty

Boneface Chesoli

[dpierce4776]

You could have a bad inverter, the incoming voltage is to high, ot had a voltage spike that tripped the UPS. 

First thing I would do is check the input voltage. It should be somewhere with in +- 10% of rated voltage.

Next try rebooting the UPS (not the outlets but the whole UPS). Some can be done remotely but some you need to physically push the power button to turn it off wait 30 seconds then turn it back on.

Doing those two things should clear it and tou can check the data logs for voltage readings but by default they only record once every 10 minutes so they might not catch anything. But if those 2 things do not work you most likely have a bad inverter.