Request for Product Replacement - Model No. AP4424A

[htssolutions]

Dear APC Schneider Electric Team

I hope this email finds you well. I am writing to address an issue we have encountered with a recent purchase from your company. Our organization, HTS Solutions Private Limited, recently Purchased a Schneider Electric STS Device with Model No. AP4424A, which has an input rating of 230 VAC, 32A, and an output range of 220 - 230 VAC.

Unfortunately, it appears that there has been some confusion, and the device we received does not fit our server rack configuration as expected. We have been in touch with your customer support team to request assistance and product replacement, but we have faced challenges in getting the issue resolved.
We are now turning to you directly to kindly request your assistance in resolving this matter. Our business relies on the efficient operation of our data center, and having the correct equipment is essential to ensure uninterrupted service to our customers.

We kindly request the following actions:

Replace the current Model No. AP4424A with a suitable STS device that is compatible with our server rack configuration.

Provide us with clear guidance on the return and replacement process, including any necessary documentation or procedures.

Expedite this process as much as possible to minimize any disruptions to our operations.

We believe that APC Schneider Electric is known for its commitment to customer satisfaction, and we trust that you will address this issue promptly and effectively.

Your immediate attention to this matter is greatly appreciated. Please feel free to contact us at [Your Contact Information] to coordinate the necessary steps for the product replacement. We look forward to resolving this issue and continuing our business relationship with APC Schneider Electric.

Thank you for your assistance and understanding.

Sincerely,

HTS Solutions Private Limited Noida

Reach Us - 1-800-123-8156

Write US - support@htssolutions.org

Tech - vishal@htsolutions.org