SRT3000XLT Battery charge event - error

[animateme]

Hello,

We have a SRT3000XLT which recently started failing, showing a "battery charge event" error on the screen.   We assumed that the battery needed replacing so we went ahead and ordered the new battery, but after installing it, the same error shows up.

Our language in the unit is set to Spanish, so this is what shows up:

The translation is: "Battery charge event", "Press OK to clear the alarm".

We press OK to clear the alarm but it just goes back to this error screen after 2 seconds.

We have tried checking the menu to do a reset or a test but we cannot get to the menu as the error keeps showing up again, after clearing the alarm with OK.

Any ideas?

Thank you.

[Teken]

If the hardware is still under APC Warranty you should contact APC Technical Support to initiate an RMA.

If the hardware is not under warranty you may consider the following action items to see how the system reacts / behaves and report back the results.

NOTE: Remove and disconnect all loads while the following action items are performed. If the unit has extended battery pack’s disconnect all of them during these steps!

Brain Dead: Please follow all steps outlined in this APC Resource Video to reset the unit:

https://youtu.be/PLUA-5u0YV4?si=5MjWNNyjYnvh9bRJ

Perform this task two times . . . ☝️

Once complete insure the date and time are programmed and correct in the system. Define any NTP, DST as applicable to your region.

EPO: Wire up the EPO circuit as outlined in the user manual. Power up the system and insure you hear all relays activate and the outputs are enabled.

Allow the system to complete the Self Test. If it fails report back this finding and proceed to engage the EPO circuit which will cause the system to turn off immediately and drop the load.

Disengage the EPO circuit and power up the system and report back the results. 

RBC & Self Test: Engage the EPO circuit than release. Disconnect the Anderson connector from the system. Power up the system clear the EPO fault and wait for the system to declare a battery disconnected fault / error.

Wait 30 seconds and reconnect the Anderson connector from the RBC. The system should prompt you to confirm this is a new RBC. Toggle from No to Yes and enter the month and year than save.

If the outputs are off turn them back on and report back you hear the relays clicking Open / Close.

Manually initiate a Self Test and let pass. If it fails to complete and declares the same charge error report back this result.

Questions Ask . . . 👍

[animateme]

Hello @Teken ,

Thank you very much for your reply.  The unit is no longer under warranty.

I tried following the unit reset instructions from the video that you provided but I am not able to complete the procedure, as the Battery Charge Event error keeps showing up, preventing me from completing the steps:

Would there be a way around this so that I can complete the steps?

Thank you.

[Teken]

The other procedures I outlined are the next steps if the brain dead process can’t be completed.

Please report back what you see and observe with results.

Questions Ask . . . 👍