SRT10KXLI power sys error-00100 and power sys error -02000

[BillP]

HELLO

i installed an APC SRT10KXLI with 3 SRT192BP2 yesterday. after one day working the ups couldn't online . when it get load on the UPS error with this message :

"power sys error-00100 " and " power sys error -02000 "

the log screen on the ups says : " output relay weld " and "invertr output low ".

how can i solve this problem ? has the ups hardware fault or it's software fault ?

if the fault is hardware, should i replace the output relay ?

thank you .

[BillP · Accepted solution]

Could you provide the full logs from this UPS (from its network management interface)? Either from the web under about->Support or individually event.txt, config.ini, and data.txt to start? This will help with a diagnosis/recommendation and is typically required if you'll be working on these regularly. 

Instructions are here if you need them-> http://www.apc.com/support/index?page=content&country=ITB〈=en&locale=en_US&id=FA156131 

This type of error if I had to guess without logs would be a hardware fault, assuming nothing is connected to the rear of the UPS causing the problem or if the UPS hasn't been exposed to strange input power problems causing it to constantly switch to/from battery power all of the time.

[BillP · Accepted solution]

Dear angela

i got all logs of UPS and i attached it below.

at first , would you please tell me the number of output relay or the position of output relay on the board ? because i want to replace it with new relay but i don't know its position.

secend , i took a picture from the back side of my UPS , i have an APC SRT10KRMXLI .when i installed the ups i understood that my output terminal belongs to XLT models. L1 L2 belongs to XLT models but my UPS is XLI (international) models and should have" L1 N " . so i took a picture and attached it below .coZDh3NYUPpVyJFxbXphGg%3D%3D.png

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fQEqHSrN1GzokmVWg%2B1boA%3D%3D.jpeg

[Terry_Kennedy_apc]

You say you installed it at the beginning of the last week of this July? The logs date back to April 2014 (but that could be an incorrect time set on the NMC). If it is a new UPS, or still within its warranty period, I wouldn't suggest playing around with the relays or anything else inside the box - just have APC either send you a new unit/parts or a technician. The only issue I can see is that your profile says you're in Iran, and there isn't a support contact listed for Iran on APC's "contact us" page. Normally I'd suggest calling the geographically closest APC subsidiary, but I don't think that's going to work in this case.

Did you un-rack it for testing once it started reporting problems? I see some disconcerting things in your picture - aside from the protective covers being off and the unit sitting on what looks like a fish tank stand, that hardwire cable hanging down from the right has some very bizarre color coding. Here in the US I would expect either black/white/green (hot/neutral/ground) or the international brown/blue/green-yellow (likewise). You have a cable with a black wire, a blue wire, and one or more cut-off wires where the jacket starts. And according to this manual, wiring connections should be a minimum of 4 AWG. I've been known to "bug" a temporary power jumper when testing (and I even do that with subway cars!), but I don't know what the cold-start current is on this model - it may cause too much of a voltage drop on your power cord.

Looking at the manual, page 14 (bottom left), your connections do seem to be on the correct terminals for single phase single feed, and the phase and bypass jumpers seem to be set properly. But you also need an equipment ground connection, which (on page 14 as well) seem to be the unlabeled lugs on the far left and right of the terminal strip.

I agree with you that the labeling on the outlet terminal strip seems inconsistent with an XLI model. Page 16 of the manual I linked above shows it as L1/N/Gnd while your unit has L1/L2/Gnd. 

Let's see what the APC folks say when they see this in the morning.

[BillP · Accepted solution]

I agree with Terry - these units are not user servicable beyond the battery. You cannot open them to replace relays or anything like that.

I recommend you definitely contact your local support as they may have 1-2 troubleshooting steps and then if they don't work, you may be issued an RMA warranty replacement based on what I am seeing here.

[BillP]

Dear angela and terry

i'm agree with both of you but we use APC products in IRAN . we ourselfs fix , install and do every things about APC in IRAN . if any units got broken we fix it in our repair.

it cost too much if we want to send APC units to nearest country like UAE in order to warranty or replacement .

so would you please guide our company to fix APC product remotly ?

in this case we need some information and schematic board in order to find the location of output relay to replace it .

by the way we fix all SURT models but this is SRT model which we don't know it well .

thank you very much.

[BillP]

I don't know how things work in your area but I know we cannot give out schematics and these are typically only used by APC engineering or authorized service providers. We cannot post schematics here for you unfortunately as our official answer has to be contact your local support office for options or if you qualify as an authorized service provider.

[BillP · Accepted solution]

Dear angela

i unpacked my second SRT10KRMXLI today and i watched L1 L2 on the output terminal !!! that's my second UPS which has the same problem on output !

would you please give me the nearst RMA country to IRAN ?

[BillP]

Hi Hosein,

Try this link http://www.apc.com/site/support/index.cfm/contact-information/ and setting your country to Iran to receive accurate info for who to contact and where they are for Iran support.

[voidstar_apc]

I wanted to see what would happen if I tried to get contact info for Iran. APC's web page simply doesn't list Iran. Probably something to do with this.

[BillP]

Hmm, I would guess then setting it to maybe Iraq or Pakistan or a country in the region would at least get an Iran user to the correct regional support office..? That doc seems to apply to the US?

[BillP · Accepted solution]

Hi Hosein,

The local customer care center that supports you will be contacting you as I escalated it to them.

[Anonymous user · Accepted solution]

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[BillP · Accepted solution]

Hi Angela,

i have been checking through your old post which could help me resolve my problem. what would be the fix to the power system error 02000. i have seen requests for the logs but from your experience, how was this fixed in the past....? i have srt 5kva

[BillP · Accepted solution]

Hi Katongo

It is best to contact your local customer care ( +27 11 230 5880) for this sort of issue, where they can look at the logs and provide troubleshooting etc.

Regards

Matt