SMX750 connected to Synology Diskstation DS2413+

[Anonymous user]

I Just installed the SMX750 connected to my Synology DS2413+ network server.  I connected the two via USB cable.  Installed powerchute business edition on my Windows 7 Professional pc. Software sees my pc with no ups installed.  i cant seem to connect w the Synology Or the ups.

oh, and the ups is connected onto the network, though I do not have the a optional card installed

any suggestions?

[BillP]

You need to remove the Synology DS2413 USB connection from the UPS, connect the Windows 7 system via USB directly to the UPS, then install PowerChute Business Edition on to the Windows 7 system.

Not sure I understand this comment, "oh, and the ups is connected onto the network, though I do not have the a optional card installed" The SMX750 needs a network management card installed to be accessible via the network. The part number for the available network cards are AP9630 and AP9631 UPS Network Management Cards - Product Information

[voidstar_apc · Accepted solution]

I'm guessing Jeff plugged an Ethernet cable into the Serial+USB port since they're both RJ45.