SMX2000RMLV2U - Rack Ear Part Numbers?

Anonymous user · ‎2021-06-30

I have a relatively new SMX2000RMLV2U UPS that was used as a tower while my racks were being installed in my Data Center.

The server racks are now in but the rack ears for the UPS are missing in action. I have looked high and low but need to move forward with my installation.

Does anyone have a PN? I know APC does not sell replacement parts so I am hoping to find a replacement somewhere on the Internet.

Thanks

BillP · ‎2021-06-30

You should have received mounting ears AND a rail kit in the box. If you didn't, I would recommend calling our free tech support at 1-800-800-4272 and follow the prompts for smart UPS tech support and they should be able to help you.

See Answer In Context

Anonymous user · ‎2021-06-30

I have done some searching this evening. If I can't get replacements can anyone confirm if either of these kits will contain the necessary rack ears and rear mounting bracket:

SRAILKIT - APC SRAILKIT S Type Universal Rail Kit

or

AP9625 - APC 2-Post Mounting Kit for Smart-UPS and Symmetra

BillP · ‎2021-06-30

You should have received mounting ears AND a rail kit in the box. If you didn't, I would recommend calling our free tech support at 1-800-800-4272 and follow the prompts for smart UPS tech support and they should be able to help you.