SMX1500RM2U with AP9630 "No UPS Found" issue

[Anonymous user]

All,

I recently had installed an SMX1500RM2U. I purchased an AP9630 and installed it separately. So far I have not been able to get the NMC to detect the UPS. All I get on the home screen is "No UPS Found". The card came with sumx v6.2.1 firmware and I've since upgraded to sumx v6.4.0 but still the same results. I've brain dead the unit and then reseated the card but still can't get it to detect the UPS. No additional USB or Serial connections are made to the UPS. Any help would be greatly appreciated.

Thanks.

[voidstar_apc]

Is the part number written on your AP9630: "640-1110A-Z"?

[Anonymous user]

Voidstar, thank you for the response. I just pulled the card and it is "640-1110B-Z_REV06"

[voidstar_apc]

That card should work. If you have other UPSes, you might try swapping the card to see if the problem moves with the card or stays with the UPS. Either way, I'd call APC tech support and see what they can do for you.

[Anonymous user]

Lee,

Did you check to make sure you have the right firmware installed?

There are 2 different version of 6.4 firmware depending on what type of UPS the card is going in....

[Anonymous user]

Lee,

this one is for the smart UPS

part number: SFSUMX640

link below for the download

http://www.apc.com/vi/en/tools/download/download.cfm?sw_sku=SFSUMX640&software_id=MFOI-A86RLC&family...

[Anonymous user]

Thanks for the response John. Yes I did use the sumx firmware. I'm currently engaged with support and will update the post once a resolution has been figured out.

Thanks.

[Anonymous user · Accepted solution]

I contacted support and they sent me a replacement card and all is working well now. The new card recognizes the UPS. 

Thanks.