SMX1500RM2U FTP user account

[Anonymous user]

Hello, please see the info below posted from another thread that we are working:

"Which brings me to another issue i found this morning. Because of the 1 minute logging i am rotating my logs to an ftp server. When clicking on apply after entering the password i could successfully send 1 time. After the 1 time send all other attempts fail with a user authentication error. It appears that the firmware isn't holding the password for the ftp account. The only way i can get it to continuously work is to use a user account without a password."

We have the AP9630 V2 NMC running smart-ups 5.1.1 firmware.

Can someone please verify this happening elsewhere? This is the only 1 of this model UPS we have so i am unable to test on another system. I think the firmware isn't holding the password but need to verify this is in fact the case.

Thanks!

[Anonymous user]

Yes, appending is working and the FTP server is now receiving logs. The issue is that the FTP configuration on the UPS doesn't hold the password for the FTP server. So, when you enter the username and password and click apply you can connect to the FTP server that 1 time only. To get the appending function and the logging to continuously roll you have to setup a user with a BLANK password.

[Anonymous user · Accepted solution]

I am using Filezilla ftp server. it appears to be some sort of authentication issue when closing the administrator interface. If the admin interface is open it seems to work fine. After closing the admin interface (the server is running as a service) it fails with a data connect error.

i will take it up with them.

Thanks for checking into it for me.