SMX1500RM12U stuck in calibration

Anonymous user · ‎2021-06-30

I have a SMX1500RM12U that is currently stuck in calibration mode. The firmware of the UPS is UPS 03.8 / COM 03.8 (11 - 5).

The powerchute software shows the UPS is performing a runtime calibration.

The software has said this for the past month or so.

I've restarted the APC services.

I've run a further calibration, but the software contiues to show this alert. I've attached snipits of the PBE console and web interface.

I am using the PBE console version 9.2.

Any help in clearing this warnign would be appreciated.

Anonymous user · ‎2021-06-30

Thanks for the advice.

The serial number of the UPS is AQ1140212712.

BillP · ‎2021-06-30

Liam,

Sorry for the inconvenience. If you brain dead the unit the message will clear. See FAQ FA156611 for instruction on how to brain dead a SMX1500.

What is the serial number of the SMX? You will find the serial number on the bar code sticker on the back of the unit.

Anonymous user · ‎2021-06-30

Thanks for the advice.

The serial number of the UPS is AQ1140212712.

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