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Anonymous user
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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

SMT750I Firmware

Hello, I
try firmware 07.1 for SMT750I, with Italian language. Thanks

Daniele

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BillP
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Posted: ‎2021-07-01 04:31 AM . Last Modified: ‎2024-03-05 02:10 AM

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Posted: ‎2021-07-01 04:31 AM . Last Modified: ‎2024-03-05 02:10 AM

Unfortunately not. We only support the upgrades like you've done so far.

See Answer In Context

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

Hello, I
try firmware 07.1 for SMT750I, with Italian language. Thanks

Daniele

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BillP
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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

Hello,

Can you clarify, are you asking if we have this file available or having trouble with it?

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

Hello, sorry for my english,I'mItalian.

Wondering ifyou havethat filewith menusinItalian, I have installedfromhttp://www.schneider-electric.us/support/index?page=content&country=ITB〈=EN&id=FA164737

has onlythe English language

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

Hello,

No problem. I do believe that this UPS only offers English but to be sure, could you check under your Configuration menu and set the menu mode to advanced? Then tell me what you see under the about menu for an ID - you'll see something like ID17. I need to know what that is to confirm what firmwares will work with your UPS.

Thank you!

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

I can not find id

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

Hmm. It does not appear to be there (I was going off the top of my head before). Sorry!

What about PowerChute Business Edition? Do you have that? Or a Network Management Card? I believe it'd be listed with the firmware versions.

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

PowerChute Business Edition 9.1.1.604

1599_Immagine.jpg

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

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Posted: ‎2021-07-01 04:30 AM . Last Modified: ‎2024-03-05 02:11 AM

I have other2 UPS,  SMT750ISMT1500I, firmwareUPS08.3withthe Italian language.

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Posted: ‎2021-07-01 04:31 AM . Last Modified: ‎2024-03-05 02:11 AM

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Posted: ‎2021-07-01 04:31 AM . Last Modified: ‎2024-03-05 02:11 AM

When were they manufactured? The newer SMT750I may have different hardware but be the same SKU which can support the Italian language. Are they different IDs? (yours is ID17 as you showed me in the screenshot)

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Posted: ‎2021-07-01 04:31 AM . Last Modified: ‎2024-03-05 02:10 AM

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Posted: ‎2021-07-01 04:31 AM . Last Modified: ‎2024-03-05 02:10 AM

I confirm, id different.

1601_Immagine1.jpg

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Posted: ‎2021-07-01 04:31 AM . Last Modified: ‎2024-03-05 02:10 AM

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Posted: ‎2021-07-01 04:31 AM . Last Modified: ‎2024-03-05 02:10 AM

Ok, here is the response I received after double checking:

There was a hardware limitation on some of the older units that prevented them from supporting multiple languages. The version 7.1 firmware only has sufficient memory to support one language. We chose English so that customer care center could more easily support the units.

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Posted: ‎2021-07-01 04:31 AM . Last Modified: ‎2024-03-05 02:10 AM

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Posted: ‎2021-07-01 04:31 AM . Last Modified: ‎2024-03-05 02:10 AM

Is possible replace the memory?

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BillP
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Posted: ‎2021-07-01 04:31 AM . Last Modified: ‎2024-03-05 02:10 AM

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Posted: ‎2021-07-01 04:31 AM . Last Modified: ‎2024-03-05 02:10 AM

Unfortunately not. We only support the upgrades like you've done so far.

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