SMT750I Firmware

[mister.gatti_apc]

This was originally posted on APC forums on 10/21/2013

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Hello, I
try firmware 07.1 for SMT750I, with Italian language. Thanks

Daniele

[mister.gatti_apc]

This was originally posted on APC forums on 10/21/2013

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Hello, I
try firmware 07.1 for SMT750I, with Italian language. Thanks

Daniele

[BillP]

This reply was originally posted by Angela on APC forums on 10/22/2013

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Hello,

Can you clarify, are you asking if we have this file available or having trouble with it?

[mister.gatti_apc]

This was originally posted on APC forums on 10/22/2013

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Hello, sorry for my english,I'mItalian.

Wondering ifyou havethat filewith menusinItalian, I have installedfromhttp://www.schneider-electric.us/support/index?page=content&country=ITB〈=EN&id=FA164737

has onlythe English language

[BillP]

This reply was originally posted by Angela on APC forums on 10/22/2013

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Hello,

No problem. I do believe that this UPS only offers English but to be sure, could you check under your Configuration menu and set the menu mode to advanced? Then tell me what you see under the about menu for an ID - you'll see something like ID17. I need to know what that is to confirm what firmwares will work with your UPS.

Thank you!

[mister.gatti_apc]

This was originally posted on APC forums on 10/22/2013

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I can not find id

[BillP]

This reply was originally posted by Angela on APC forums on 10/22/2013

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Hmm. It does not appear to be there (I was going off the top of my head before). Sorry!

What about PowerChute Business Edition? Do you have that? Or a Network Management Card? I believe it'd be listed with the firmware versions.

[mister.gatti_apc]

This was originally posted on APC forums on 10/22/2013

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PowerChute Business Edition 9.1.1.604

[mister.gatti_apc]

This was originally posted on APC forums on 10/22/2013

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I have other2 UPS,  SMT750ISMT1500I, firmwareUPS08.3withthe Italian language.

[BillP]

This reply was originally posted by Angela on APC forums on 10/22/2013

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When were they manufactured? The newer SMT750I may have different hardware but be the same SKU which can support the Italian language. Are they different IDs? (yours is ID17 as you showed me in the screenshot)

[mister.gatti_apc]

This was originally posted on APC forums on 10/22/2013

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I confirm, id different.

[BillP]

This reply was originally posted by Angela on APC forums on 10/22/2013

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Ok, here is the response I received after double checking:

There was a hardware limitation on some of the older units that prevented them from supporting multiple languages. The version 7.1 firmware only has sufficient memory to support one language. We chose English so that customer care center could more easily support the units. 

[mister.gatti_apc]

This was originally posted on APC forums on 10/22/2013

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Is possible replace the memory?

[BillP · Accepted solution]

This reply was originally posted by Angela on APC forums on 10/22/2013

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Unfortunately not. We only support the upgrades like you've done so far.