SMT3000 USB detected by Server 2008 R2, but not by PowerChute 8.5

[BillP]

This question was originally posted by Ed on APC forums on 5/20/2010

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My Smart-UPS SMT3000 USB connection is detected by Server 2008 R2 Std, but not by the PowerChute Business Edition 8.5 Agent.
Any ideas as to what might be the problem?

I have tried this on two servers, both have the same results.

Using the serial cable worked fine, so that is the route I'm taking.

[BillP · Accepted solution]

This reply was originally posted by Ed on APC forums on 5/20/2010

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My Smart-UPS SMT3000 USB connection is detected by Server 2008 R2 Std, but not by the PowerChute Business Edition 8.5 Agent.
Any ideas as to what might be the problem?

I have tried this on two servers, both have the same results.

Using the serial cable worked fine, so that is the route I'm taking.