SMT1500J to 120v

Rj44_apc · ‎2021-06-30

This was originally posted on APC forums on 9/9/2016

Someone just sold me a SMT1500J and assured me it would operate fine at 120v. Well, as you probably know and now I do, this is not the case. The upper threshold is maxed at 114v so it will not kick over to AC, only stay on battery (which was charged). Two things, one - can I change this from accessing the console via hyperterminal? Two - can I upload a SMT1500 firmware to the unit to make this work at 120v (assuming the internals are the same)? I know the firmware file is the same file which means it would take quite a bit of effort to make it think it is not a J model but I'd appreciate any insight.

Thanks,

Ryan

BillP · ‎2021-06-30

This reply was originally posted by Bill on APC forums on 9/12/2016

Hi,

Sorry to say updating the firmware will not resolve the issue. You should return the unit and get your money back.

See Answer In Context

BillP · ‎2021-06-30

This reply was originally posted by Bill on APC forums on 9/12/2016

Hi,

Sorry to say updating the firmware will not resolve the issue. You should return the unit and get your money back.

Rj44_apc · ‎2021-06-30

This was originally posted on APC forums on 9/12/2016

Thanks Bill. Fortunately got them to take it back this morning. Have a 120v on its way. Much appreciated.

Ryan