SMC1500C UPS

[CELL]

We're receiving notification from our SMC1500C UPS with serial number 3S2136X17800. However, when attempted to view the status below message appears. It was also noticed that when logging-into the UPS console, the device wasn't found on the dashboard. Please let us know what steps should we need to implement on our side to fix the problem.

[KarimEissa · Accepted solution]

Hello,

 Verify your account details and send it your local CCC team so they can check your portal details as per the below :

• Contact the Primary Contact of their company’s partner portal account, and ask  to validate your  account. 

CCC will log in to the Partner Portal and go to My Profile > Manage Members to validate the account.

• Once the  account is validated, you can log in and access the SmartConnect web portal.

you can refer to the below link for more information

https://community.se.com/t5/Troubleshooting/Web-Portal-Application-Errors/ta-p/465762

Regards,

Karim