Resetting the Battery Constant on Smart UPS 1000

Anonymous user · ‎2021-06-30

I have a Smart UPS 1000 (SUA1000) that needs to have the battery constant reset. I found some documentation on the internet on how to do this via Hyper Terminal, but I am having trouble. I have the UPS connected to a Windows XP machine with an APC Serial Cable (040-0024C), but when I start Hyper Terminal I cannot get it to respond. Currently, my serial port is set for 2400/8/n/1 and I have 16550 disabled. I start a terminal session using 2400/8/n/1 and Xon/Xoff. I get a blinking cursor. I tried hitting 'Y', and also 'Y' then ENTER. I do not get the expected response back from the UPS (SM).

HELP!

Thanks,
Jim

Anonymous user · ‎2021-06-30

The issue was somehow tied to my desktop PC. I hooked up the cable to an old laptop I had, and tried it. It worked just fine. The UPS is charging now, and I will know for sure if resetting the constant fixed my issue tomorrow when I perform a self test.

Thanks!
-Jim

See Answer In Context

BillP · ‎2021-06-30

you need to use none for flow control and do Shift + Y, not just Y. just be careful with the instructions you found and jot down any settings you find before you change them so you can go back worst case..

Anonymous user · ‎2021-06-30

The issue was somehow tied to my desktop PC. I hooked up the cable to an old laptop I had, and tried it. It worked just fine. The UPS is charging now, and I will know for sure if resetting the constant fixed my issue tomorrow when I perform a self test.

Thanks!
-Jim