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David_Wyss · ‎2024-06-26

Hi there,

I tried to connect our new SMT2200IC to the smartconnect service, but it does not work. The unit is getting an ip correctly from the DHCP Server and the firewall has the port TCP 443 open for the unit. Can you help me?

Thank you.

Kind regards,

David Wyss

Cory_McDonald · ‎2024-08-30

Hello @David_Wyss,

I recommend checking out the resource in our Help Center on connection issues: https://community.se.com/t5/Troubleshooting/UPS-Connection-to-the-Cloud-Issues/ta-p/465769

If you still experience issues after running through this, I recommend reaching out to technical support for additional guidance.

Kind Regards,

Cory

See Answer In Context

Cory_McDonald · ‎2024-08-30

Hello @David_Wyss,

I recommend checking out the resource in our Help Center on connection issues: https://community.se.com/t5/Troubleshooting/UPS-Connection-to-the-Cloud-Issues/ta-p/465769

If you still experience issues after running through this, I recommend reaching out to technical support for additional guidance.

Kind Regards,

Cory