Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

Re: UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Re: UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
mybox65_apc
Ensign mybox65_apc
Ensign

Posted: ‎2021-07-01 05:45 AM

0 Likes
11
1234
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:45 AM

Re: UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately

This was originally posted on APC forums on 5/20/2014


what is the procedure of calibrate batteries in an APC Smart-UPS 3000 with 9630 management card ?

     for example :  do I need type "ups -c start" , then disconnect the ups's power supply form the wall ?

If the UPS status as below , can I calibrate it ?

apc>detstatus -all

E000: Success

Status of UPS: On Line, No Alarms Present

Last Transfer: Due to software command or UPS's test control

Runtime Remaining: 0 hr 52 min

Battery State Of Charge: 100.0 %

Output Voltage: 118.0 VAC

Output Frequency: 60.0 Hz

Output Watts Percent: 12.3 %

Output VA Percent: 12.3 %

Output Current: 3.16 A

Input Voltage: 117.3 VAC

Battery Voltage: 55.3 VDC

Internal Temperature: 24.3 C, 75.7 F

Self-Test Result: Passed

Self-Test Date: 05/16/2014

Calibration Result: Not Available

Calibration Date: Unknown

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:46 AM

0 Likes
0
1231
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:46 AM

This reply was originally posted by Angela on APC forums on 5/20/2014


Let's start with this - why were you pursuing doing a runtime calibration? And what is the model of this UPS (upsabout command would be helpful)? SUA3000RM2U was just my guess and 52 minutes is relatively close to what it should be for a 12% load on that model. So the better question may be to ask why you were thinking of doing a calibration to make sure it is the correct next step?

When the UPS has a new battery and you run a self test, especially on an SUA model UPS, then it should update to be relatively accurate. If it does not, then you could do a calibration.

If you still want to do a calibration for any given reason, you just issue the start command and that is it. Stop is only if you are in the middle of a calibration and need to manually stop it for a particular reason (such as you decided not to complete it or you have to power down the UPS).

See Answer In Context

Reply
Share
Replies 11
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:45 AM

0 Likes
0
1231
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:45 AM

This reply was originally posted by Angela on APC forums on 5/20/2014


I think I replied but the reply got lost when I branched our discussion to a new thread. So if you get two requests, I apologize.

Since your reported runtime is pretty high, my next guess is this alert is due to a configuration setting. Have you recently adjusted any of the delays in the interface under Administration->UPS->Configuration?

Ideally, I'd like to see the log files from this UPS and it will answer all of my questions. I need event.txt, data.txt, and config.ini. (Instructions here if you need it -> How can I download Event, Data, Configuration, and Debug files from my Network Management Card? | FA...) You can attach them to this post but make sure you select "use advanced editor" in the reply box.

Reply
Share
mybox65_apc
Ensign mybox65_apc
Ensign

Posted: ‎2021-07-01 05:45 AM

0 Likes
0
1231
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:45 AM

This was originally posted on APC forums on 5/20/2014


Hi Angela,

The detail of delay is as following ,  I also attached event.txt, data.txt, and config.ini in this message.

apc>cfgshutdn -all

E000: Success

Shutdown Delay: 090 sec

Low Battery Duration: 02 min

Return Delay: 000 sec

Minimum Return State of Charge: 00 %

Sleep Time: 0.0 hr

Attachments
event.txt.zip
config.ini.zip
data.txt.zip
Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:45 AM

0 Likes
0
1231
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:45 AM

This reply was originally posted by Angela on APC forums on 5/21/2014


Good morning - thank you for the logs.

So what I am noticing is that this is always being reported after a self test. When you do a self test, did you happen to notice if the reported runtime dropped down to something like 3-4 minutes instead of the reported 52 minutes?

Where did you get the battery from? Is it a genuine APC battery or third party battery? To me, it seems like there is an issue with this battery potentially because it is not normal for it to drop so much during a self test.

Reply
Share
mybox65_apc
Ensign mybox65_apc
Ensign

Posted: ‎2021-07-01 05:45 AM

0 Likes
0
1231
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:45 AM

This was originally posted on APC forums on 5/21/2014


Hi Angela,

The battery is genuine APC battery.  We just brought at 1 month ago from onx.com , which is middleman.   Since there are so many UPS,  I never notice the runtime of this UPS.         How do you think?  Is it necessary to do a calibration for this UPS ?

Thanks again

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:45 AM

0 Likes
0
1231
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:45 AM

This reply was originally posted by Angela on APC forums on 5/21/2014


You can try a calibration but I don't know if it will be helpful. Can you issue a self test yourself now and refresh the status to see how much the battery capacity drops down during the self test? I don't know if you could also quickly check the reported runtime during the self test. If it is a genuine APC battery, it has a 1 year warranty and may need to be replaced, I am not sure yet.

Reply
Share
mybox65_apc
Ensign mybox65_apc
Ensign

Posted: ‎2021-07-01 05:45 AM

0 Likes
0
1231
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:45 AM

This was originally posted on APC forums on 5/23/2014


I did the calibration.  After around 40 mins , the UPS reboot itself , sounds its battery's power has been run out.   After rebooting , I login it and get following data.     I guess the sensor for detecting runtime remaining of battery is dead.   The battery is new battery from APC,  I did change 2 pieces of new batteries recently,  but still get the same alarm.

Anyway to solve this problem ?

After itself rebooting , around 15 mins:

apc>detstatus -all

E000: Success

Status of UPS: Discharged, No Other Alarms Present

Last Transfer: Due to software command or UPS's test control

Runtime Remaining: 0 hr 0 min

Battery State Of Charge: 8.0 %

Output Voltage: 123.8 VAC

Output Frequency: 60.0 Hz

Output Watts Percent: 22.1 %

Output VA Percent: 29.9 %

Output Current: 7.26 A

Input Voltage: 124.5 VAC

Battery Voltage: 49.4 VDC

Internal Temperature: 36.0 C, 96.8 F

Self-Test Result: Passed

Self-Test Date: 05/18/2014

Calibration Result: Passed

Calibration Date: 05/23/2014

After 30 mins:

apc>detstatus -all

E000: Success

Status of UPS: Discharged, No Other Alarms Present

Last Transfer: Due to software command or UPS's test control

Runtime Remaining: 0 hr 0 min

Battery State Of Charge: 16.0 %

Output Voltage: 124.5 VAC

Output Frequency: 60.0 Hz

Output Watts Percent: 22.1 %

Output VA Percent: 29.9 %

Output Current: 7.26 A

Input Voltage: 123.8 VAC

Battery Voltage: 50.2 VDC

Internal Temperature: 36.0 C, 96.8 F

Self-Test Result: Passed

Self-Test Date: 05/18/2014

Calibration Result: Passed

Calibration Date: 05/23/2014

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:45 AM

0 Likes
0
1231
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:45 AM

This reply was originally posted by Angela on APC forums on 5/27/2014


The battery should be given at least 8 hours to charge. What is the status of this UPS now? Or is this the same one from your other post?

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:45 AM

0 Likes
0
1231
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:45 AM

This reply was originally posted by Angela on APC forums on 5/20/2014


You don't need to touch the plug/power supply at the wall. If you need to calibrate the UPS batteries for a particular reason and want to issue the command from the CLI, see below.

apc>ups ?

Usage: ups  -- Initiate UPS Control

    ups [-c

            GraceReboot | Sleep | GraceSleep>]

        [-r ] (UPS Runtime Calibration)

        [-s Start] (UPS Selftest)

        [-o <# | #,#, ... | #-#>

            Reboot | DelayReboot | Shutdown | DelayShutdown |

            Cancel>] (Outlet Group Control)

        [-st] (UPS Status)

        [-os] [# | #,#, ... | #-#] (Outlet Group State)

        [-a Start] (Test UPS short alarm)

So, you'd do apc>ups -r Start and the UPS will put itself on battery and run down to between 10 and 20% battery capacity.

We only recommend this procedure after you get a new battery and/or if the runtime does not update upon replacement. Then, especially if you don't get many power outages, which also ultimately calibrate the system too, then you could do it once a year perhaps. (Just in case anyone else sees this post).

Reply
Share
mybox65_apc
Ensign mybox65_apc
Ensign

Posted: ‎2021-07-01 05:45 AM

0 Likes
0
1231
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:45 AM

This was originally posted on APC forums on 5/20/2014


Thanks for your reply, but I still have a few questions regarding the Calibration.

What does it mean "if the runtime does not update upon replacement"      Below UPS , I just replaced with a new battery at 3 weeks ago.    Does it update upon replacement ?   And based on below detail of the UPS ,can I run Calibration for it ?   And do I need type "ups -r stop" after some specific time.    Thanks again for your help.

apc>detstatus -all

     E000: Success

     Status of UPS: On Line, No Alarms Present

     Last Transfer: Due to software command or UPS's test control

     Runtime Remaining: 0 hr 52 min

     Battery State Of Charge: 100.0 %

     Output Voltage: 118.0 VAC

     Output Frequency: 60.0 Hz

     Output Watts Percent: 12.3 %

     Output VA Percent: 12.3 %

     Output Current: 3.16 A

     Input Voltage: 117.3 VAC

     Battery Voltage: 55.3 VDC

     Internal Temperature: 24.3 C, 75.7 F

     Self-Test Result: Passed

     Self-Test Date: 05/16/2014

     Calibration Result: Not Available

     Calibration Date: Unknown

Reply
Share
mybox65_apc
Ensign mybox65_apc
Ensign

Posted: ‎2021-07-01 05:46 AM

0 Likes
0
1231
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:46 AM

This was originally posted on APC forums on 5/20/2014


Because the UPS LED is flashing in unison and  I am keeping receive the following message  "Critical Events - UPS: The battery power is too low to support the load; if power fails, the UPS will be shut down immediately."       

The UPS model is Smart-UPS 3000 RM , its NMP is  AP9630 .   I did replace with a new battery  and after it I did run a self test,  but same result.

And I wondered if running the calibration will impact its attached devices  ?

Any suggestions would be greatly appreciated smile

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:46 AM

0 Likes
0
1232
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:46 AM

This reply was originally posted by Angela on APC forums on 5/20/2014


Let's start with this - why were you pursuing doing a runtime calibration? And what is the model of this UPS (upsabout command would be helpful)? SUA3000RM2U was just my guess and 52 minutes is relatively close to what it should be for a 12% load on that model. So the better question may be to ask why you were thinking of doing a calibration to make sure it is the correct next step?

When the UPS has a new battery and you run a self test, especially on an SUA model UPS, then it should update to be relatively accurate. If it does not, then you could do a calibration.

If you still want to do a calibration for any given reason, you just issue the start command and that is it. Stop is only if you are in the middle of a calibration and need to manually stop it for a particular reason (such as you decided not to complete it or you have to power down the UPS).

Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc