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Posted: 2024-05-2106:51 AM
Problem with BE600M1
I recently bought a BE600M1 UPS. Shortly after plugging it in and plugging in my devices (mac mini and a synology NAS) I noticed that I didn't have power on the Surge Only receptacles. Upon further inspection I found that the UPS had tripped a breaker back in my breaker panel. Now whenever I turn the unit on the green led flashes twice, I hear a click and then just a constant beep alarm. I have reset the breaker and have tested on different receptacles in my house. It seems as if it's failing a self test on startup. Is there anything I can do or is this unit dead? Thank you.
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Posted: 2024-05-2203:01 AM. Last Modified: 2024-05-2203:05 AM
Has the internal battery been properly installed? Have you let the unit charge for at least 24-72 hours before use? Is the unit plugged directly to a wall outlet?
Please relay what Power Chute Personal Edition (PCPE) software indicates as the active faults / errors. Call out what the software indicates is the battery health, battery voltage, input / output line voltage, and (IF) there are any building wiring faults seen.
Given this hardware is brand new and under warranty. It’s important to contact APC Technical Support for review and assistance. If they deem the unit is defective they can assist in the RMA process.
Please let us know what you see and observe. Along with your engagement with APC Technical Support. 👍