Problem sending emails with AP9630

[Anonymous user]

bq. Hi! \\ Iam having problem sending emails with the new UPS (we got several older that works fine. \\ All the settings are the same, but when i sniff the packets i can see some things that differ, since iam no expert in the area i really dont know what they might tell me so i hope you can. !http://forums.isxusergroups.com/images/emoticons/happy.gif! \\ \\ No. Time Source Destination Protocol Length Info \\ 456 21.381097 10.235.7.128 10.234.2.75 TCP 74 46114 > smtp SYN Seq=0 Win=4344 Len=0 MSS=1460 SACK_PERM=1 TSval=983090454 TSecr=0 \\ 457 21.381148 10.234.2.75 10.235.7.128 TCP 74 smtp > 46114 [SYN, ACK|http://www.apc-forums.com/] Seq=0 Ack=1 Win=64240 Len=0 MSS=1460 TSval=0 TSecr=0 SACK_PERM=1 \\ 458 21.383000 10.235.7.128 10.234.2.75 TCP 66 46114 > smtp ACK Seq=1 Ack=1 Win=4344 Len=0 TSval=983090454 TSecr=0 \\ 461 21.386397 10.234.2.75 10.235.7.128 NBNS 92 Name query NBSTAT *<00><00><00><00><00><00><00><00><00><00><00><00><00><00><00> \\ 462 21.388642 10.235.7.128 10.234.2.75 ICMP 70 Destination unreachable (Port unreachable) \\ 467 22.872917 10.234.2.75 10.235.7.128 NBNS 92 Name query NBSTAT *<00><00><00><00><00><00><00><00><00><00><00><00><00><00><00> \\ 468 22.874274 10.235.7.128 10.234.2.75 ICMP 70 Destination unreachable (Port unreachable) \\ 486 24.372680 10.234.2.75 10.235.7.128 NBNS 92 Name query NBSTAT *<00><00><00><00><00><00><00><00><00><00><00><00><00><00><00> \\ 487 24.373745 10.235.7.128 10.234.2.75 ICMP 70 Destination unreachable (Port unreachable) \\ 528 25.872859 10.234.2.75 10.235.7.128 SMTP 90 S: 220 WebShield SMTP MR2 \\ 529 25.875797 10.235.7.128 10.234.2.75 SMTP 100 C: EHLO UPS27.****.*****.com \\ 530 25.876065 10.234.2.75 10.235.7.128 SMTP 93 S: 502 Command not Supported \\ 531 25.878741 10.235.7.128 10.234.2.75 SMTP 100 C: HELO UPS27.****.*****.com \\ 532 25.878930 10.234.2.75 10.235.7.128 SMTP 135 S: 250 hydra.****.*****.com Welcome UPS27.****.*****.com \\ 533 25.879373 10.235.7.128 10.234.2.75 TCP 66 46114 > smtp [FIN, PSH, ACK|http://www.apc-forums.com/] Seq=69 Ack=52 Win=4293 Len=0 TSval=983094954 TSecr=6035119 \\ 534 25.879404 10.234.2.75 10.235.7.128 TCP 66 smtp > 46114 ACK Seq=121 Ack=70 Win=64172 Len=0 TSval=6035119 TSecr=983094954 \\ 535 25.879953 10.234.2.75 10.235.7.128 TCP 66 smtp > 46114 [FIN, ACK|http://www.apc-forums.com/] Seq=121 Ack=70 Win=64172 Len=0 TSval=6035119 TSecr=983094954 \\ 536 25.881036 10.235.7.128 10.234.2.75 TCP 60 46114 > smtp RST Seq=69 Win=0 Len=0 \\ 537 25.882368 10.235.7.128 10.234.2.75 TCP 60 46114 > smtp RST Seq=70 Win=0 Len=0 \\ 538 25.883020 10.235.7.128 10.234.2.75 TCP 60 46114 > smtp RST Seq=70 Win=0 Len=0 \\ \\ \\ //Melliz \\ \\ Message was edited by: robin.mellberg@sapagroup.com
Message was edited by: robin.mellberg@sapagroup.com

Message was edited by: robin.mellberg@sapagroup.com

[BillP]

Hi Robin,

To better assist you, can you tell us what is the UPS and Network Management you're using?

While we're waiting, I suggest that you look over this APC Knowledgebase Article - [How do I troubleshoot email failures on the Network Management Card?|http://nam-en.apc.com/app/answers/detail/a_id/7957/kw/nmc%20email]. This should give you troubleshooting techniques with regards to e-mail failures on an NMC.

[BillP]

also, it might help to send us the (3) available files from the NMC which will include the firmware version.

instructions are here -> http://nam-en.apc.com/app/answers/detail/a_id/9321

[Anonymous user · Accepted solution]

I have compared the working config with the nonworking config and there is nothing that differs, except the new thing added, language and such.

Non working UPS:
Hardware Factory Model Number:AP9630
Serial Number:**********
Hardware Revision:05
Manufacture Date:01/11/2011
MAC Address:00 C0 B7 56 0C 2F
Management Uptime:61 Days 18 Hours 57 Minutes

Application Module
Name:sumx
Version:v5.1.3
Date:May 4 2010
Time:14:06:35

APC OS (AOS)
Name:aosVersion:v5.1.3
Date:May 4 2010
Time:13:55:26

APC Boot Monitor
Name:bootmon
Version:v1.0.1
Date:Aug 3 2009
Time:16:30:40


Working UPS:
Hardware Factory
Model Number:AP9630
Serial Number:*********
Hardware Revision:05
Manufacture Date:06/07/2010
MAC Address:00 C0 B7 C7 69 4F
Management Uptime:102 Days 20 Hours 27 Minutes

Application Module
Name:sumxVersion:v5.0.3
Date:Aug 6 2009Time:21:53:59

APC OS (AOS)
Name:aosVersion:v5.0.3
Date:Aug 4 2009Time:13:12:44

APC Boot Monitor
Name:bootmon
Version:v1.0.0
Date:Oct 8 2008Time:16:03:02


The log files doesnt say anything when i try to test email.
So i'am guessing its something with how the UPS communicates with the mailserver.

//Robin