Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

Problem installing PowerChute Business on Windows Server 2008 SBS

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Problem installing PowerChute Business on Windows Server 2008 SBS
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:13 AM

0 Likes
7
208
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 03:13 AM

Problem installing PowerChute Business on Windows Server 2008 SBS

This question was originally posted by Greg on APC forums on 5/8/2013


I tried to install PowerChute Business Edition on a Windows Server 2008 SBS, but I get the message "Checking for the presence of a UPS". It showed that for about 30 minutes before I finally cancelled the install. Has anyone experienced this? Is there something I need to do to get it working?

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:13 AM

0 Likes
0
208
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 03:13 AM

This reply was originally posted by Angela on APC forums on 5/9/2013


Yes, I think that 940-0127 cable you have works with a handful of Smart UPS (like SUA3000) -> SUA3000 - More Images - if you look at that one, the serial port is DB-9 and then it has the RJ-45 for the USB. Confusing and inconsistent, I know.

Anyway, I have verified that the two cables (by reviewing the contents of the lit kit) this UPS ships with are 940-0625A and a 940-0273A which is described as a CBL STD FULL SPD USB 2 M WITH BEAD ROHS so I believe this is your regular USB A to B cable with a ferrite bead on it.

See Answer In Context

Reply
Share
Replies 7
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:13 AM

0 Likes
0
208
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 03:13 AM

This reply was originally posted by Angela on APC forums on 5/8/2013


First thing we need to do is verify the connection between your UPS and your computer and make sure it is properly recognized within Windows device manager. If none of this is done yet, the software probably got hung at searching for your UPS (which I thought the searching would eventually time out sooner than 30 mins..).

  • Anyway, can you verify your UPS model from the white sticker on the UPS? i.e. SMT1500 or similar?
  • How is the UPS connected to your computer? You need either a USB cable (type/cable depends on UPS) connected between the two or a serial connection. Also, let me know if you are using serial and also using a serial to USB adapter because maybe that is a problem.
  • If USB or serial is present, let's make sure everything is connected securely and in the right port.
  • Check Windows device manager and see if you see anything under Batteries or USB HID devices under USB.

That is how I would start looking at this issue.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:13 AM

0 Likes
0
208
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 03:13 AM

This reply was originally posted by Greg on APC forums on 5/9/2013


Angela,

The model is: SMT750. I have it connected to the server via the serial cable. RJ45 end connected to the UPS and USB on the server side. Nothing shows up in Device Manager. I just purchased the UPS and cable so this is a first time install.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:13 AM

0 Likes
0
208
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 03:13 AM

This reply was originally posted by Angela on APC forums on 5/9/2013


Ok. Thanks. The one issue I have now is that the cable (940-0625) that should go into the RJ-45 port (labeled UPS monitoring port on the back of the UPS) has a DB-9 serial connection on the other end.

http://i.ebayimg.com/t/Genuine-OEM-Dell-APC-Serial-RJ45-Smart-PowerChute-Cable-940-0625A-/00/s/MTA5MlgxNjAw/$(KGrHqZHJDYFC0zhsp9vBQvj1zgGUg~~60_35.JPG

Do you have a USB to serial adapter connected to that cable?  That could then be an issue if the adapter is not installed properly (no driver, etc).

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:13 AM

0 Likes
0
208
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 03:13 AM

This reply was originally posted by Greg on APC forums on 5/9/2013


The one I have is the USB to RJ45 serial cable.

1143_APC_AP9827_1.jpg

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:13 AM

0 Likes
0
208
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 03:13 AM

This reply was originally posted by Angela on APC forums on 5/9/2013


Hi greg27 - did this come with the UPS or did you just find it? Because that cable is 940-0127 (or AP9827 is the SKU for it) and is used with mostly Back UPS products.So, you need either the USB A to B cable that would go in the USB port or the cable I put a picture of.


I believe this is not working due to the incorrect cable being used.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:13 AM

0 Likes
0
208
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 03:13 AM

This reply was originally posted by Greg on APC forums on 5/9/2013


Angela,

I didn't get it with the the UPS, but the company sent it to me after the fact. It's supposed to work with the SMT750. This is the picture of the back of my UPS:

1144_SMT750-REAR.jpg

Is there a different cable that is supposed to get plugged into the USB Monitoring Port on this unit?

Thanks.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 03:13 AM

0 Likes
0
209
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 03:13 AM

This reply was originally posted by Angela on APC forums on 5/9/2013


Yes, I think that 940-0127 cable you have works with a handful of Smart UPS (like SUA3000) -> SUA3000 - More Images - if you look at that one, the serial port is DB-9 and then it has the RJ-45 for the USB. Confusing and inconsistent, I know.

Anyway, I have verified that the two cables (by reviewing the contents of the lit kit) this UPS ships with are 940-0625A and a 940-0273A which is described as a CBL STD FULL SPD USB 2 M WITH BEAD ROHS so I believe this is your regular USB A to B cable with a ferrite bead on it.

Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc