Powerchute not seeing my UPS since windows 10 creator update

[davidwfaulkner_apc]

This was originally posted on APC forums on 5/8/2017

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As per title really... it was all working perfectly last week, since I updated to win 10 creator I can no longer see the UPS either in device manager (it only appears as com port 3, not as "batteries") or on the web interface.

I have a SUA750i smart UPS

I have un-installed and re-installed PCBE 9.1 several times and also brain deaded the UPS all to no avail

During install, it searches for a UPS and doesn't find one and it then offers me a choice of DB9 or RJ45 connections....but mine is USB on both the UPS and the PC

Interestingly although I downloaded 9.1.1 for windows 10 but during install it says installing PCBE agent 9.0.3

[BillP]

This reply was originally posted by Bill on APC forums on 5/9/2017

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Hi,

PowerChute Business Edition 9.1.1 will discover the UPS and install the proper version based on the features of the UPS. If the installer is discovering the devises and a SUA Smart-UPS then it would install Agent 9.0.3 which is the correct version for SUA750i. If after running the installer the UPS is not discovered you should review FAQ FA163608

[davidwfaulkner_apc · Accepted solution]

This was originally posted on APC forums on 5/9/2017

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Well, in the words of my mentor … I don’t belieeeeeeve it……it appears to have been a faulty USB lead !!!

I swapped it for a known good one and everything sprang back to life….what a strange co-incidence that it happened immediately after the windows update – maybe it was intermittent (I do recall the odd occasion of no comms to the UPS)

The “port” info was a red herring, that was my EON power monitoring thingy – which also failed at the same time but a driver update sorted that out 😊