Powerchute not communicating with my PC (windows 10)

[BillP]

Hi,

Since a few days ago in Win 10 I am getting the alert that Powerchute is not communicating with my APC Back UPS 700.

I have a USB cable between both. 

I tried:

- unplugging both ends of the cable but that changes nothing. 

- using different USB cables

- using different USB ports on the PC

- rebooting windows and the APC (long press on the button) 

I then tried to reinstall Powerchute: but when reinstalling I get an error that the powerchute installer does not find APC so it cannot desactivate native windows power management. So I cannot even reinstall PowerChute.

Running Win 10 Creators update and PowerChute Personal Edition 3.0.2. The APC Back UPS 700 is of course turned on with a green LED in the front panel. 

Any thoughts as to what I should check? 

Blaise

[BillP]

Hi,

When you open Device Manager in the Control Panel do you see the UPS as a discovered device? Schneider Electric FAQ FA310907 discusses how to check the drivers. 

[BillP]

I have the same issue with the Back-UPS Pro 700.

In my case, there is simply an unknown device listed and no reference to any battery.

Gator

[BillP]

Hi,

Please review Schneider Electric FAQ FA283181 "How to verify USB communications between UPS and Windows OS using UsbDeview.exe" 

Does UsbDeview discover the device? 

[BillP · Accepted solution]

I had done that previously and no, it doesn't see my Back-UPS. The Back-UPS is not seen as a battery in Device Manager either but is listed under "Other Devices".

I know the cable works since I plugged it into my laptop and it was immediately recognized. I'm thinking my Windows installation on my desktop is corrupt.

Thanks,

Gator