Powerchute Personal 2.2 cause BSOD - ntfs.sys STOP: 0x00000024 -

[Anonymous user]

Hi!

I have this error when i try to install Powerchute Personal on PC with Windows 7. During installation (when installation program disable windows native power management and try to re-enable it) system crash reporting an error in ntfs.sys STOP: 0x00000024. I used Debugging Tools:

NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 00000000000c08a2
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x24

PROCESS_NAME: powercfg.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff8800120ee95 to fffff80002cd1740

STACK_TEXT:
fffff880`0a777d38 fffff880`0120ee95 : 00000000`00000024 00000000`000c08a2 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`0a777d40 fffff880`01224440 : 00000002`00000000 00000000`00000000 00000001`00000000 00000000`00000000 : Ntfs!NtfsPagingFileIo+0x155
fffff880`0a777e40 fffff880`0114523f : fffffa80`09186fb0 fffffa80`09186a60 fffffa80`03e60a60 00000000`00000000 : Ntfs!NtfsFsdWrite+0x1f0
fffff880`0a777f00 fffff880`011436df : fffffa80`049e6040 fffffa80`0421ab80 fffffa80`049e6000 fffffa80`09186a60 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
fffff880`0a777f90 fffff880`01cd5d5e : 00000000`60000001 fffffa80`046cb010 fffffa80`00000020 fffffa80`0421ab80 : fltmgr!FltpDispatch+0xcf
fffff880`0a777ff0 fffff880`01cd474c : fffffa80`0421ab80 fffffa80`046cb010 00000000`60000001 fffffa80`09186a60 : tdrpm258+0x4dd5e
fffff880`0a778020 fffff880`01cd4da1 : fffffa80`09186fb0 fffffa80`09186a60 fffffa80`0421ab80 fffffa80`046cb010 : tdrpm258+0x4c74c
fffff880`0a778050 fffff880`01cd2792 : fffffa80`09186fb0 fffff880`0a778100 fffffa80`03f75010 fffffa80`046cb3a0 : tdrpm258+0x4cda1
fffff880`0a778090 fffff880`0114523f : fffff880`0a778170 fffff880`01144be9 fffff880`0a778100 00000000`00000000 : tdrpm258+0x4a792
fffff880`0a7780c0 fffff880`011436df : fffffa80`087f2920 fffffa80`03e31f20 fffffa80`087f2900 fffffa80`09186a60 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x24f
fffff880`0a778150 fffff800`02cc02ff : fffffa80`09186a60 fffffa80`03e25000 fffffa80`08f72510 00000000`00000000 : fltmgr!FltpDispatch+0xcf
fffff880`0a7781b0 fffff800`030f34af : 00000000`00000001 fffffa80`03e25000 00000000`00001000 00000000`00000001 : nt!IoSynchronousPageWrite+0x24f
fffff880`0a778230 fffff800`03136624 : 00000000`00000000 00000000`00000000 fffff880`0a779c01 fffffa80`03e31f20 : nt!PopClearHiberFileSignature+0x9f
fffff880`0a7782a0 fffff800`02f90117 : 00000000`00000000 fffff880`0a779ca0 00000000`00000000 00000000`00000001 : nt!PopEnableHiberFile+0x274
fffff880`0a7782e0 fffff800`02cd0993 : fffffa80`03e34b30 00000000`00000001 fffffa80`090ec5b0 fffff800`02fe7414 : nt!NtPowerInformation+0x957
fffff880`0a779bb0 00000000`775e034a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0012ded8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x775e034a


STACK_COMMAND: kb

FOLLOWUP_IP:
Ntfs!NtfsPagingFileIo+155
fffff880`0120ee95 cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: Ntfs!NtfsPagingFileIo+155

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME: Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc14f

FAILURE_BUCKET_ID: X64_0x24_Ntfs!NtfsPagingFileIo+155

BUCKET_ID: X64_0x24_Ntfs!NtfsPagingFileIo+155

It's very sad....i have this problem a few months ago in my machine. I wrote you in this forum but i had no answer. So i decided to left this program unused. but this problem often continues on the computers of my customers!!! Powerchute is a very old program (15/1/2009)!!!

So please tell me how can i solve this problem or tell me that this problem can't be solved so i will buy UPS from another company!!!

[Anonymous user]

First I would like to apologize for not having responded to your work but I have been abroad for work.
I thank everyone for the responses and I apologize for not having explained precisely as it should be done in these cases. Unfortunately, my English does not help me, so I apologize in advance for my mistakes.

My UPS is RS 800. I tested power consumption of the system under max load and I verified that takes a maximum of 350-380 watts; so I think that the UPS is properly sized. Finally I run the installation process very precisely by connecting the UPS to the PC with the included cable at the time specified in the installation manual. Infact, the PC (under Device Manager) see the UPS properly.

When I install the PowerChute software, the PC has a Windows 7 installed for a very short time, with all values related to power management, set on the default values. Powerchute installation stops when installation process disable windows native power management. Yesterday I noticed that the installation hangs precisely when the installer says 'start services'. So the Powerchute installation process does not end and (after crash and the re-start of the system) the program results not installed.

So I suppose it blocks immediately after "taking over" the power management.

So probably my mistake: PowerChute properly "take possession" of the system power management but crashes shortly after later, when it need to enable (perhaps) the service.

I absolutely do not try to meld two system power management applications. On the contrary: at another run I also disabled everything related to the native power management system. But without success: the powerchute installation process stops at the same point.

I apologize for not having explained precisely and in detail the problem. Please forgive me!
Hope that now all is clear. If not please tell me and i will try to re-explain this problem.

If necessary I can send to your technicians kernel memory dumps.

Message was edited by: nirvana

[Anonymous user · Accepted solution]

Hi nirvana,

This may be elemental, but first...we assume that the UPS is of sufficient capacity to handle the power demands of your PC's set up, and the USB cable provided by APC is connected between your PC and the UPS, in order to install APC software while the UPS is online and connected to the PC.

Next, to quote a part of your posting: "During installation (when installation program disable windows native power management and try to re-enable it) system crash..."


Does this mean that after the PowerChute application is being installed or is already installed and running (and has disabled the Windows Native power management), that you 'try to re-enable' the Windows Native power management...as the PowerChute is simultaneously running?

If I understand correctly (and I apologize if I do not), that may be like trying to squeeze 10 pounds of content into a 5-pound container. Two power-management-system software applications running at the same to control hardware may conflict.

On my PC with Windows 7, I started the APC UPS set-up process with Windows Native power management active, but downloaded and installed PowerChute v2.2, which automatically and appropriately disabled Windows Native power management (so as to not have 2 bosses trying to run things at the same time).

For personal purposes, I believe PowerChute is superior in managing my APC UPS because it provides more detailed status and control information than does Windows Native power management.

If your prefer PowerChute, you may not want to re-enable Windows Native power management while PowerChute is simultaneously enabled and active.

Does that begin to address the issue you presented? Otherwise, I apologize if I misunderstood.

Best wishes.

Message was edited by: 1mcrtd