Powerchute 9.1.1 on centos7 with Smart UPS 2200 SUA2200RMI2U

[wodel_apc]

This was originally posted on APC forums on 2/9/2015

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Hi,

We have two Smart UPS 2200VA SUA2200RMI2U (http://www.apc.com/resource/include/techspec_index.cfm?base_sku=sua2200rmi2u&tab=models)

We downloaded Powerchute Businesss Edition SFPCBE911, and installed it on a Centos7 machine, the applications starts but we're getting "lost communication error", we tested with USB and Serial the same error appears.

Here is the log file:

USB:

2015-02-08 17:09:53,192 [main] INFO  - [application.PicardApplication] JVM pid: 2248
2015-02-08 17:09:53,269 [main] INFO  - [application.PicardApplication] Created thePermanentStorage
2015-02-08 17:09:53,286 [main] INFO  - [AgentHSM.AgentHsm] Unable to retrieve previous Device SerialNumber from Permanent Storage
2015-02-08 17:09:53,288 [PcbeHSM-EventDispatcher] INFO  - [AgentHSM.AgentHsm] State Change InitialState -> ActiveState
2015-02-08 17:09:53,379 [main] INFO  - [MicrolinkSlaveConfigData.MicrolinkSlaveConfigurationData] Version: 28(478BBE5058DD9A153D78BFA1EB2B6F67)
2015-02-08 17:09:53,379 [main] INFO  - [MicrolinkSlave.MicroLinkSlaveComponent] USING USB for UPS Comms
2015-02-08 17:09:53,383 [main] INFO  - [application.PicardApplication] Registering components interested in UPS Data
2015-02-08 17:09:57,089 [MicroLinkSlaveHSM-EventDispatcher] WARN  - [microlink.MicroLinkSlaveHSM] State Change INITIAL -> ACTIVE
2015-02-08 17:09:57,089 [MicroLinkSlaveHSM-EventDispatcher] ERROR - [microlink.USBTranslator] USBTranslator.openDevice() - Failed: com.apcc.components.MicrolinkSlave.protocols.usb.DeviceOpenException: Device ID reference is null
2015-02-08 17:09:57,089 [PcbeHSM-EventDispatcher] INFO  - [application.PicardApplication] stateTransitionNotify signal=XXX_TO_NO_COMM
2015-02-08 17:09:57,090 [main] INFO  - [application.PicardApplication] Main thread mode = blocking
2015-02-08 17:09:57,094 [PcbeHSM-EventDispatcher] INFO  - [AgentHSM.AgentHsm] State Change ActiveState -> INIT_COMM_STATE
2015-02-08 17:09:57,094 [M11ComponentManagerThread] INFO  - [application.PCBE_M11ComponentManager] Starting M11
2015-02-08 17:09:57,097 [main] INFO  - [application.PicardApplication] Application has Finished Starting
2015-02-08 17:09:57,123 [M11ComponentManagerThread] ERROR - [Shutdowner.Shutdowner] Can't find NativeShutdownSupport library
2015-02-08 17:09:58,506 [USB_UPS_DetectTimer] INFO  - [usb.USBDeviceTranslator] power device is open
2015-02-08 17:10:00,009 [MicroLinkSlaveHSM-EventDispatcher] WARN  - [microlink.MicroLinkSlaveHSM] State Change ACTIVE -> COMM_LOST
2015-02-08 17:10:03,014 [MicroLinkSlaveHSM-EventDispatcher] INFO  - [usb.USBDeviceTranslator] Closing power device
2015-02-08 17:10:03,015 [PcbeHSM-EventDispatcher] INFO  - [AgentHSM.AgentHsm] State Change INIT_COMM_STATE COMMS_LOST_WAIT_FOR_M11_START
2015-02-08 17:10:03,015 [MicroLinkSlaveHSM-EventDispatcher] INFO  - [usb.USBDeviceTranslator] power device is open

-----------------------------------
SERIAL DB9
2015-02-08 16:29:13,699 [main] INFO  - [MicrolinkSlave.MicroLinkSlaveComponent] USING Serial port /dev/ttyS0 for UPS Comms
2015-02-08 16:29:13,703 [main] INFO  - [application.PicardApplication] Registering components interested in UPS Data
2015-02-08 16:29:13,845 [MicroLinkSlaveHSM-EventDispatcher] WARN  - [microlink.MicroLinkSlaveHSM] State Change INITIAL -> ACTIVE
2015-02-08 16:29:13,846 [main] INFO  - [application.PicardApplication] Main thread mode = blocking
2015-02-08 16:29:13,846 [M11ComponentManagerThread] INFO  - [application.PCBE_M11ComponentManager] Starting M11
2015-02-08 16:29:13,846 [PcbeHSM-EventDispatcher] INFO  - [application.PicardApplication] stateTransitionNotify signal=XXX_TO_NO_COMM
2015-02-08 16:29:13,846 [main] INFO  - [application.PicardApplication] Application has Finished Starting
2015-02-08 16:29:13,849 [PcbeHSM-EventDispatcher] INFO  - [AgentHSM.AgentHsm] State Change ActiveState -> INIT_COMM_STATE
2015-02-08 16:29:13,873 [M11ComponentManagerThread] ERROR - [Shutdowner.Shutdowner] Can't find NativeShutdownSupport library
2015-02-08 16:29:16,797 [MicroLinkSlaveHSM-EventDispatcher] WARN  - [microlink.MicroLinkSlaveHSM] State Change ACTIVE -> COMM_LOST
2015-02-08 16:29:24,659 [PcbeHSM-EventDispatcher] INFO  - [AgentHSM.AgentHsm] State Change INIT_COMM_STATE -> COMMS_LOST_WAIT_FOR_M11_START
2015-02-08 16:30:47,207 [M11ComponentManagerThread] WARN  - [Shutdowner.Shutdowner] Event Consumer registered (Shutdowner)
2015-02-08 16:31:52,866 [M11ComponentManagerThread] INFO  - [Device.MicroLinkDeviceTranslator] added MicroLinkOutletSystem data model to DataModelRegistry



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Other errors
com.apcc.components.MicrolinkSlave.Exceptions.CommunicationException: MicroLink engine has not been inited yet.
2015-02-08 16:33:49,473 [qtp26831131-48] ERROR - [DataModels.AbstractCollectionDataModel] Problem retrieving usage data from uL slave com.apcc.components.MicrolinkSlave.Exceptions.CommunicationException: MicroLink engine has not been inited yet.
2015-02-08 16:33:49,473 [qtp26831131-48] ERROR - [DataModels.AbstractCollectionDataModel] Problem retrieving usage data from uL slave com.apcc.components.MicrolinkSlave.Exceptions.CommunicationException: MicroLink engine has not been inited yet.

What does mean "[M11ComponentManagerThread] ERROR - [Shutdowner.Shutdowner] Can't find NativeShutdownSupport library", we didn't find any answer from the web.

thanks in advance.

[BillP]

This reply was originally posted by Bill on APC forums on 2/9/2015

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Hi,

PowerChute Business Edition is not support on CentOS. We currently support Redhat Enterprise and SuSE Enterprise. You should look at APCUPSD with CentOS. I have not personally tested CentOS with APCUPSD but from reviewing APCUPSD mail archive it appears that many other do use the app.

[wodel_apc · Accepted solution]

This was originally posted on APC forums on 2/19/2015

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Hi Bill,

A big thank to you for your reply, I did try apcupsd and it worked like a charm.

thanks again.