PowerChute is not receiving data from the Network Management Card

[cyberede]

It is about a UPS Schneider Electric Galaxy 300 3:3 10kVA Model: G3HT10KHB1 S/N: UJ1828000294 with an AP9630 Network Management Card 2. In our VMware 7.03 environment I have installed and configured the appliance PCNS_en_4.4.3. However, the PowerChute setup fails and reports after about 3 to 4 minutes.

Error registering with the Network Management Card(s).

172.20.0.28

PowerChute is not receiving data from the Network Management Card. More information

Time                      IP address           Description

07:44:52               172.20.0.28         PowerChute is not receiving data from the Network Management Card. More information

07:42:42               172.20.0.28         Waiting for Network Management Card response.

07:42:42               172.20.0.28         Registering 172.20.1.103 https://172.20.0.28:443.

07:42:42               172.20.0.28         Connected to Network Management Card.

07:42:41               172.20.0.28         Checking connection to https://172.20.0.28:443

I still have checked all the recommendations from "Network Management Card Troubleshooting"

But I don't know how to check the firmware version of the NMC? But there was a service this month and the technician has updated the firmware. 

[cyberede · Accepted solution]

Hello,

is solved. The network mask on the powerChute server was wrong.