PowerChute Personal and voltage readout

[Anonymous user]

My BackUPS XS 800 seems happy enough with my new Vista computer, with a couple of exceptions:

1) PowerChute Version 2.1 thinks it's a BR 800.
2) And presumably more important: PowerChute says my input voltage is 93952531 Volts. Somehow I doubt that.

Question is: Is there a fix for this?

[BillP · Accepted solution]

Hi,

I talked with one of our engineers and discovered the issue is be caused by the Back-UPS firmware. The issue has been address in later firmware releases. Unfortunately Back-UPS do not have upgradeable firmware. So as I wrote earlier if the UPS reports properly to 1 version of the software or the other I would use that version. I cannot guarantee either PowerChute or APCUPSD will continue to report the proper input voltage but it is worth trying.

The other options are using Windows Power Option that does not monitor input voltage or replacing the UPS. If it is important to capture an accurate input voltage reading then replacing the UPS is the correct option.