Power SYS Error - 00800 -- On Smart-UPS SRT 8000, please advice

[Sreegith.R_apc]

This was originally posted on APC forums on 1/10/2016

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Subject: UPS: In bypass in response to an internal hardware fault.

Name : RACK4-UPS2

Location : RACK 4 -DATA CENTRE

Contact  : 

http://RACK4-UPS2.XXXXXXX

http://192.168.32.244

http://FE80::2C0:B7FF:FE84:2D6C

Serial Number : 5A1428T02099

Device Serial Number : QS1431370608

Date : 01/07/2016

Time : 13:49:04

Code : 0x011B

Critical - UPS: In bypass in response to an internal hardware fault.

Model: Smart-UPS SRT 8000

Date Time Event

  01/07/2016 13:57:46 UPS: In bypass in response to an internal hardware fault.

  01/07/2016 13:57:46 UPS: No longer in bypass.

  01/07/2016 13:57:46 UPS: In bypass in response to an internal hardware fault.

  01/07/2016 13:57:46 UPS: A power factor correction fault exists.

  01/07/2016 13:57:46 UPS: Restored the local network management interface-to-UPS communication

[mitsmith_apc]

This was originally posted on APC forums on 1/11/2016

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Hi Sreegith,

I would contact your local support to help you out with this. Your unit is still covered under factory warranty and might need a replacement. 

http://www.apc.com/site/support/index.cfm/contact-information/

[Sreegith.R_apc · Accepted solution]

This was originally posted on APC forums on 1/13/2016

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Hi, 

Thanks for your support, this unit is installed in a production  Environment (Data Center) is there is any chance to get a  replacement unit for the time being? Please guide us to make RMA for the faulty unit and provide us your complete contact details of Support Team. 

BR Sreegith.R 

Contact Email : sreegith@networker.com.sa

Contact Mobile : +966 568245014