Power Chute Personal 3.0.0 Won't Open

[Anonymous user]

Windows 7, SP1, 64bit. Had PCP 2.2 installed and downloaded version 3. Install show "upgrade" which I selected and the install completed. When I tried to open PCP got a stopped working error. Uninstalled using the Windows uninstaller and reinstalled which completed without issue. Still get the stopped working error with the following details:

Description:

Problem signature:

How can I fix the problem?

What happened? I pasted in the problem signature but it doesn't show. Event name is CLR20r3.

Message was edited by: Redfoodog

[Anonymous user]

Hi Redfoodog, what type of UPS are you connected to the win 7 box and what type of cable are you using as well (cable part number would be helpful here). A couple of quick things to check are 1 java (make sure it's up to date or download the latest version), 2 make sure no the APC software or services are running during the install of the software. Hope this helps.

[BillP]

there is another thread on this topic here. unfortunately, there may be many variables on each system that could lead to a conflict and cause the program to crash. not sure if you may just want to try 2.2 again.

[Anonymous user · Accepted solution]

Hi R2. I'm using a Back UPS ES550 and a standard USB cable to connect to the PC. I'm getting ready to upgrade my PC to a new Sandy Bridge setup (waiting for the UPS truck to arrive today) and decided to go with a new ES550 and relegate the current one to another computer. Checking APC site and that's when I noticed the new version of Power Chute Personal. The 2.2 version I had installed was working ok but figured I should update with new hardware. Don't know why pasting the error details into the post didn't work. I'll try again here: Pasting didn't work so I put it in manually:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: powerchute dot exe
Problem Signature 02: 3.0.0.4
Problem Signature 03: 4c8f5a72
Problem Signature 04: PowerChute
Problem Signature 05: 3.0.0.4
Problem Signature 06: 4c8f5a72
Problem Signature 07: 330
Problem Signature 08: 23c
Problem Signature 09: System dot TypeInitialization
OS Version: 6.1.7601.2.1.0.768.3
Local ID: 1033

Message was edited by: Redfoodog