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Password recovery AP9210I

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
mccoy_apc
Crewman
Crewman
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26
1374

Password recovery AP9210I

This was originally posted on APC forums on 9/24/2015


Hello, 

this is my first post on this forum.

I recently purchased a (rather old) APC switched rack PDU (model AP9210I). The thing is, I can't seem to reset the password on the unit (and the original owner can't remember). I followed some instructions I found online, which were not specifically for the model I have though, so none of those methods worked.

Here is what I tried so far:

  • Power on and try to log on with username: apc and password: apc (tried Web, Telnet and serial) -> password refused
  • Press reset for 10 seconds, release, press again for 1 second and try to login (using serial console) -> password refused
  • Login with random user and password: TENmanUFactOryPOWER (telnet). Login to service menu worked, EEPROM dump worked, but I did not find a username and password (that specific vulnerability must have been fixed).
  • I did try some obvious "default passwords", like admin/admin etc, with no success.

Is there another method I can try?

Thanks,

mccoy


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
1374

Re: Password recovery AP9210I

This reply was originally posted by Bill on APC forums on 9/24/2015


Hi,

Log in using  lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

use the following for password (any letters are capitalized)

12<:9>^IBC=@

After entering the new password you will have to log in again but use lower case apc for both user name and password.

See Answer In Context

BillP
Administrator Administrator
Administrator
0 Likes
0
1374

Re: Password recovery AP9210I

This reply was originally posted by Paul on APC forums on 12/29/2016


Hi, I have the same problem with my AP9210. Can you generate a password for this one? The serial number is WA9818878103.

Thanks in advance,

Paul S.

See Answer In Context

BillP
Administrator Administrator
Administrator
0 Likes
0
1374

Re: Password recovery AP9210I

This reply was originally posted by Bill on APC forums on 7/25/2017


Hi,

Log in using  lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

use the following for password (any letters are capitalized)

9657;7^IBA=<

After entering the new password you will have to log in again but use lower case apc for both user name and password.

See Answer In Context

26 Replies 26
BillP
Administrator Administrator
Administrator
0 Likes
0
1374

Re: Password recovery AP9210I

This reply was originally posted by Bill on APC forums on 9/24/2015


Hi,

Please provide the serial number of the unit and I can send the password procedure.

mccoy_apc
Crewman
Crewman
0 Likes
0
1374

Re: Password recovery AP9210I

This was originally posted on APC forums on 9/24/2015


Hi,

thanks for your reply.

Here is the serial number: WA9924009648.

Thanks in advance,

mccoy

BillP
Administrator Administrator
Administrator
0 Likes
0
1375

Re: Password recovery AP9210I

This reply was originally posted by Bill on APC forums on 9/24/2015


Hi,

Log in using  lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

use the following for password (any letters are capitalized)

12<:9>^IBC=@

After entering the new password you will have to log in again but use lower case apc for both user name and password.

mccoy_apc
Crewman
Crewman
0 Likes
0
1374

Re: Password recovery AP9210I

This was originally posted on APC forums on 9/24/2015


Hi,

that worked perfectly. Thank you very much!

Kind regards,

mccoy

Terry_Kennedy_apc
Commander
Commander
0 Likes
0
1373

Re: Password recovery AP9210I

This was originally posted on APC forums on 9/24/2015


Note that these older units have a number of unfixed vulnerabilities in the underling protocols. The fact that you were able to log in with the "10MAN" method proves your device is vulnerable - if you try it again, you'll probably see the username / password you setup in the EEPROM dump.

Because of this, these units should not be used in locations where untrusted people have network or console access to the device.

mccoy_apc
Crewman
Crewman
0 Likes
0
1373

Re: Password recovery AP9210I

This was originally posted on APC forums on 9/25/2015


Hi,

I am using the device in a lab-type environment only. It's not connected to anything remotely critical, nor is it public facing (and it is locked in a cabinet, restricting access to the serial port.) I realise that one shouldn't be using it in production any longer if it has any vulnerabilities.

mccoy

pbr6891_apc
Cadet
0 Likes
0
1373

Re: Password recovery AP9210I

This was originally posted on APC forums on 2/16/2016


Hello Bill,

I am trying to use a couple of older AP9210 and have the same password reset issue ...

Here are the serial numbers :

WA9902001403

WA9848026242

can you help ?

Thanks

Pierre

Tags (3)
nicolasl_apc
Crewman
Crewman
0 Likes
0
1373

Re: Password recovery AP9210I

This was originally posted on APC forums on 10/22/2016


I know your post is 8 months old, but I run in the same issue as you and find my way out.

I you still need to recover the two units, try these passwords with the same procedure as above:

WA9902001403  124859^IBC;>
WA9848026242  149698^IBB?D

trickydee_apc
Crewman
Crewman
0 Likes
0
1374

Re: Password recovery AP9210I

This was originally posted on APC forums on 12/3/2016


Hi,

I've recently picked up a masterswitch 9210I from ebay. But as with the other guys above I cant login as a password has been set which I don't have. 

So I was wondering if anyone can assist with resetting serial number: WA9919014044 ?

Regards

Rich

Tags (3)
hanadul_apc
Crewman
Crewman
0 Likes
0
1373

Re: Password recovery AP9210I

This was originally posted on APC forums on 12/4/2016


I have exact same problem.

I can't login after I changed password.

I tried reset 10sec, 10sec with 1sec, multiple click but none of them are working.

Also, I think it resets network card only because it gives me username prompt in 5-7 seconds.

I checked the device but there's no serial numbers either.

Please inform how to find serial #.

 

Terry_Kennedy_apc
Commander
Commander
0 Likes
0
1372

Re: Password recovery AP9210I

This was originally posted on APC forums on 12/5/2016


The serial number is normally on the side of the unit, so you need to remove the rack ears to see it. I believe that on these old units, it is a plain paper label (non-barcode) with the serial number and the MAC address.

The AP9210 definitely is affected by the "well-known backdoor password" and it was not fixed by APC because the unit was long obsolete even then.

BillP
Administrator Administrator
Administrator
0 Likes
0
1372

Re: Password recovery AP9210I

This reply was originally posted by Bill on APC forums on 12/5/2016


Hi,

Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web).

Use the following for password (any letters are capitalized) 13749:^IBC

BillP
Administrator Administrator
Administrator
0 Likes
0
1372

Re: Password recovery AP9210I

This reply was originally posted by Bill on APC forums on 12/5/2016


Hi Young,

I will need the serial number of the unit to create a back door password. The serial number should be on the side of the unit. 

kevinstewart_apc
Cadet
0 Likes
0
1373

Re: Password recovery AP9210I

This was originally posted on APC forums on 12/6/2016


Bill,

I have a similar situation to others, I have an older AP9210 that I need the password for.  

The serial number is WA9947017210, thanks for your help!

Kevin

trickydee_apc
Crewman
Crewman
0 Likes
0
1372

Re: Password recovery AP9210I

This was originally posted on APC forums on 12/8/2016


Bill,

Many thanks for your help, the recovery worked perfectly.

Thanks 

Rich

BillP
Administrator Administrator
Administrator
0 Likes
0
1375

Re: Password recovery AP9210I

This reply was originally posted by Paul on APC forums on 12/29/2016


Hi, I have the same problem with my AP9210. Can you generate a password for this one? The serial number is WA9818878103.

Thanks in advance,

Paul S.

BillP
Administrator Administrator
Administrator
0 Likes
0
1373

Re: Password recovery AP9210I

This reply was originally posted by Bill on APC forums on 1/9/2017


1 - Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

2 - Use the following for password 99;559^IBB

3 - You will then have to log in again but use lower case apc for both user name and password

BillP
Administrator Administrator
Administrator
0 Likes
0
1373

Re: Password recovery AP9210I

This reply was originally posted by Sha on APC forums on 1/19/2017


I also have a AP9210 that has an unknown password. Could you make an unlock password for me too? My serial is WA9831002944. Thank you!

BillP
Administrator Administrator
Administrator
0 Likes
0
1373

Re: Password recovery AP9210I

This reply was originally posted by Bill on APC forums on 1/19/2017


Hi,

1 - Use lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

2 - Use the following for password 125=9:^IBB>= (any letters are capitalized) 

3 - You will then have to log in again but use lower case apc for both user name and password

BillP
Administrator Administrator
Administrator
0 Likes
0
1374

Re: Password recovery AP9210I

This reply was originally posted by Sha on APC forums on 1/19/2017


That worked. You are my hero 😉

BillP
Administrator Administrator
Administrator
0 Likes
0
1374

Re: Password recovery AP9210I

This reply was originally posted by Paul on APC forums on 1/21/2017


Bill thank you very much, that got me right in..

batman77_apc
Cadet
0 Likes
0
1374

Re: Password recovery AP9210I

This was originally posted on APC forums on 7/18/2017


I have the following, can you help me reset the password?

Model Number:           AP9631
Serial Number:          5A1218T03662

BillP
Administrator Administrator
Administrator
0 Likes
0
1374

Re: Password recovery AP9210I

This reply was originally posted by Bill on APC forums on 7/18/2017


Hi,

The AP9631 is a network management card. This thread is for the AP9210 which is a Masterswitch.

You will find information on how to reset the user name and password on an AP9631 in the Schneider Electric FAQ FA156075 "Network Management Card (NMC) Password Reset Procedure"

fcelamy_apc
Cadet
0 Likes
0
1374

Re: Password recovery AP9210I

This was originally posted on APC forums on 7/25/2017


Hi, 

I just picked up AP9210 unit on Ebay and added it to my rack. I also got the serial connector and because I am aware that I would need to do a password rest. I am getting "Login: " as a prompt on my screen. 

I will assume that will need to have a specialized password generated for me to able to get this setup? Here is my Serial number WA9720842361

Can you provide me with some guidance on what do next. 

Thanks 

BillP
Administrator Administrator
Administrator
0 Likes
0
1375

Re: Password recovery AP9210I

This reply was originally posted by Bill on APC forums on 7/25/2017


Hi,

Log in using  lower case apc for user name in either hyper-terminal or telnet (won't work via the web)

use the following for password (any letters are capitalized)

9657;7^IBA=<

After entering the new password you will have to log in again but use lower case apc for both user name and password.

BillP
Administrator Administrator
Administrator
0 Likes
0
1374

Re: Password recovery AP9210I

This reply was originally posted by Stanislav on APC forums on 2/12/2021


Hi, I have the same problem. I have an 2 old APC Powerswitch and I don't know the password. These are the AP9210I models and the serial number is: WA9824130354 and WA9824130350. Can you help me?

Best regards Standa