Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner
  • companyImpact

PCNS Insufficient Runtime Available

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • PCNS Insufficient Runtime Available
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we?ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5026
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
maurozaltron_apc
Crewman maurozaltron_apc
Crewman

Posted: ‎2021-07-01 05:34 AM

0 Likes
10
2078
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:34 AM

PCNS Insufficient Runtime Available

This was originally posted on APC forums on 4/1/2014


Hello. I have a Smart UPS RT3000XL with Firmware v4.1 and:

Application Module

Name: sumx

Version: v3.5.5

APC OS (AOS)

Name: aos

Version: v3.5.5

Thing is Im getting the event "Available Runtime Has Been Exceeded" on only two servers, out of six. Im having to disable the shutdown event on "Runtime Exceeded" or else this servers shutdown. On the Managment Card, I see no log of this event. Im attaching some screenshots.

Ive uninstall PCNS, removed the Client from the UPS, restarted the Management Card, with no luck. ¿Any ideas?

Thanks.

Attachments
Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:35 AM

0 Likes
0
2077
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:35 AM

This reply was originally posted by Bill on APC forums on 4/2/2014


Your low battery duration is set for 1 minute. That indicates that condition 1 as described in the help file would be the cause.

When the total shutdown time required by PowerChute is greater than

the Low Battery Duration configured for the UPS. In the event of a low

battery condition, PowerChute will not have enough time to complete the

shutdown sequence before the UPS powers off.

Resolution:

Increase the Low Battery Duration value on the NMC using Configure -

Shutdown or decrease the shutdown delays being used by PowerChute.


See Answer In Context

Reply
Share
Replies 10
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:34 AM

0 Likes
0
2077
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:34 AM

This reply was originally posted by Bill on APC forums on 4/8/2014


Hi,

What version of PowerChute are you running and on what OS? Also, please send copies of the PCNS event log and the NMC event log.

Reply
Share
maurozaltron_apc
Crewman maurozaltron_apc
Crewman

Posted: ‎2021-07-01 05:34 AM

0 Likes
0
2079
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:34 AM

This was originally posted on APC forums on 4/14/2014


OS: Windows Server 2008 R2, mainly.

APC OS: 3.5.5

UPS Firmware: 4.1

PCNS: 3.1 Build 4512

In the attachment "events_description_help" is the help file description on "Available Runtime Has Been Exceeded". Let me explain why neither of the two conditions described are our scenario:

Maximum Required Delay: 10 minutes

Low Battery Duration: 12 minutes

Shutdown Delay: 1 minute

Runtime Remaining: 26 minutes

Condition 1:

The event "Available Runtime Has Been Exceeded" should be present if the "Maximum Required Delay" is greater than the "Low Battery Duration". 10 minutes is not greater than 12 minutes. This event is not our scenario.

Condition 2:

When the "Shutdown Delay" configured for the UPS On Battery plus the total shutdown time required by PowerChute is greater than the "Runtime Remaining" minus 2 minutes. 1 minute + 10 minutes = Not greater than 26 minutes. Condition 2 is not our scenario.

But, we are still getting the events "Available Runtime Has Been Exceeded", as shown in the attachement "avilable_runtime_exceeded_events". We also notice this behaviour on another UPS of ours. Is this a reported/unreported bug or am I still not understanding something?

Thanks.

Attachments
Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:35 AM

0 Likes
0
2079
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:35 AM

This reply was originally posted by Bill on APC forums on 4/14/2014


Hi,

The issue may be being caused by the available runtime on the UPS fluctuating. Change the data logging interval on the NMC to 1 minute for a period of time to see if the runtime is changing.

Another thing you should do is upgrade the NMC firmware to 3.7.2 I don't see any known issue with the firmware but to be safe getting theNMC upgraded to the latest make sense.

Reply
Share
maurozaltron_apc
Crewman maurozaltron_apc
Crewman

Posted: ‎2021-07-01 05:35 AM

0 Likes
0
2079
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:35 AM

This was originally posted on APC forums on 4/22/2014


Well, we upgraded the firmware to the latest version, configured an event that sends an email on "Maximum Required Delay" fluctuation and changed the logging interval... we are still having fluctuations on the "Maximum Required Delay". Thing is that the "Maximum Required Delay" never goes over the "Available Runtime Remaining". Its either less time or the same, but never above. ¿Any ideas?

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:35 AM

0 Likes
0
2079
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:35 AM

This reply was originally posted by Bill on APC forums on 4/23/2014


Hi,

What was recorded in the data log?

Reply
Share
maurozaltron_apc
Crewman maurozaltron_apc
Crewman

Posted: ‎2021-07-01 05:35 AM

0 Likes
0
2079
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:35 AM

This was originally posted on APC forums on 4/1/2014


Hello. I have a Smart UPS RT3000XL with Firmware v4.1 and:

Application Module

Name: sumx

Version: v3.5.5

APC OS (AOS)

Name: aos

Version: v3.5.5

Thing is Im getting the event "Available Runtime Has Been Exceeded" on only two servers, out of six. Im having to disable the shutdown event on "Runtime Exceeded" or else this servers shutdown. On the Managment Card, I see no log of this event. Im attaching some screenshots.

Ive uninstall PCNS, removed the Client from the UPS, restarted the Management Card, with no luck. ¿Any ideas?

Thanks.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:35 AM

0 Likes
0
2079
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:35 AM

This reply was originally posted by Angela on APC forums on 4/1/2014


Some helpful information is available within the PCNS help file for this. Go to PCNS 3.1 and then navigate to Help->Help Contents and select PowerChute Events and Logging-> and Configurable Events under that within the box that pops up. This "Available Runtime Has Been Exceeded" is explained as the first event on the list.

If this does not help, we may need to know how much runtime your UPS reports as well as your PowerChute Network Shutdown configuration file (pcnsconfig.ini - located in the install path or group1 directory).

Reply
Share
maurozaltron_apc
Crewman maurozaltron_apc
Crewman

Posted: ‎2021-07-01 05:35 AM

0 Likes
0
2079
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:35 AM

This was originally posted on APC forums on 4/1/2014


Thanks, Angela. Ive read the help file, but its not my case. Here are a couple of snapshots of the UPS status and configuration. Also, the pcnsconfig.ini.

What seems weird, at least to my understanding, is that only two out of six servers are getting the event. Last friday we simulated a power outage and every server got the event at the same time. ¿Do I have a wrong concept?

Mauro.

Attachments
pcnsconfig.ini.zip
Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-01 05:35 AM

0 Likes
0
2078
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:35 AM

This reply was originally posted by Bill on APC forums on 4/2/2014


Your low battery duration is set for 1 minute. That indicates that condition 1 as described in the help file would be the cause.

When the total shutdown time required by PowerChute is greater than

the Low Battery Duration configured for the UPS. In the event of a low

battery condition, PowerChute will not have enough time to complete the

shutdown sequence before the UPS powers off.

Resolution:

Increase the Low Battery Duration value on the NMC using Configure -

Shutdown or decrease the shutdown delays being used by PowerChute.


Reply
Share
maurozaltron_apc
Crewman maurozaltron_apc
Crewman

Posted: ‎2021-07-01 05:35 AM

0 Likes
0
2079
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-01 05:35 AM

This was originally posted on APC forums on 4/3/2014


That did the trick. Seems Im not getting the procedure all that clear. Will have to read and test a bit more. Thanks!

Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc