OS support for Powerchute

[Anonymous user]

I have a SmartUPS 750 protecting my home setup.  It does not have a NIC because they're rather expensive for a home setup.  I tried to use PowerChute Business edition and could not get it to find the unit, however I subsequently discovered that Business Edition only supports network-connected UPSs.  If using a USB-connected UPS, as I am,  the correct software to use is apparently PowerChute personal edition.

However.  When I try to install Personal Edition on my Windows 2012R2 server I get a message "OS not supported".

Is this true? Am I unable to use any version of PowerChute in this environment?  Or did I miss something?

Thanks in advance.

[BillP]

Hi Andrew - 

Powerchute Personal Edition is for Back-UPS and Powerchute Business Edition is for Smart-UPS like yours. Business Edition requires that the UPS be connected via Serial or USB. It does not require a Network Management Card in the UPS. 

Liam

[Anonymous user]

Thank you for confirming that.

However I am still unable to get PowerChute to connect to my UPS.  I have reinstalled (multiple times), at install I have selected USB comms (and got a warning saying that doing this with no UPS attached may not work - my UPS IS attached of course). I have changed the USB cable several times (it is a standard USB A-B cable, I assume, not something special?). I have ensured that username and password match exactly across all components of the software (apparently this is important, although I don't see it in the documentation anywhere).  The device appears in device manager under "Batteries" as "American Power Conversion USB UPS".

But it does not detect or connect to the UPS.

There is a reference in the docs to manually installing the USB driver but I think I have the correct one.

Is there anything else I can try?

[BillP]

Hi,

What is the exact model of the Smart-UPS? You will find the information on the bar code sticker.

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[Anonymous user]

Hi Bill,

The model number is SMT750I

Thanks,

Andrew

[BillP]

Hi,

You should brain dead the UPS and then install PowerChute Business Edition.

To brain dead

1) Turn off and unplug UPS from wall
2) Disconnect Battery
3) You may hear an audible "click" from the UPS.
4) Reconnect battery, plug unit back in the wall, and turn UPS back on

Once the UPS is back on connect the USB cable between the computer and the UPS and then go to Control Panel - Device Manager - Batteries and verify APC UPS is listed as the battery. If it is not review Schneider Electric FAQ FA164514.  After verifying the APC driver has loaded run the PowerChute installer. When asked to automatically search all port select No. In the next window from the dropdown menu select Other Type A for the UPS model. Leave No Connect to the UPS port selected and click Next. In the next window select USB as the com port and click Next. Then click OK and enter the user name and password. The software will install, and you should then be able to log in using a web browser and see the UPS on line.  

[Anonymous user · Accepted solution]

Bill,

I followed your procedure and I now have visibility and control of my UPS.

Thanks very much, your support is greatly appreciated.

Andrew