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This was originally posted on APC forums on 5/15/2019
I have an apc 9631, it was on old firmware ,when i update it the webpage it says "no ups found".
My UPS : SURTD5000XLI
Thanks Matt ( Problem Solved )
See Answer In Context
This reply was originally posted by Matt on APC forums on 5/15/2019
It looks like you have upgraded the NMC firmware with the one for the 3 Phase Symmetra rather than for the Smart UPS UPS.
Her is the firmware you need.
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