Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

Network management card reporting Warmstart every 2 minutes

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Network management card reporting Warmstart every 2 minutes
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
RobTyler_apc
Crewman RobTyler_apc
Crewman

Posted: ‎2021-06-30 06:50 PM

0 Likes
10
658
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 06:50 PM

Network management card reporting Warmstart every 2 minutes

This was originally posted on APC forums on 12/7/2009


Hi all,

We have a SmartUPS-DP 10000 with a network management card I can administer through a web browser.

Last week I started recieving emails from the management card:
v1
Name : APC Smart-UPS DP 10000 XL
Location : Server Room
Contact : Rob Tyler
http://10.216.8.25

Serial # : JA0204000971
UPS Ser #: NA
Date: 12/07/2009
Time: 08:48:41
Code: 0x0002

Severe - System: Warmstart.

I get these emails every 2 minutes. I've tried resetting the management card by pressing the reset button on the back of the card, but the emails keep coming. Looks to me that the card is restarting itself every 2 minutes - does anyone know why it might be doing this, or what can be done to resolve it?

Thanks


Rob.

Labels
  • Labels:
  • UPS Management Devices & PowerChute Software
  • Tags:
  • apc
  • firmware
  • management
  • network_management_card
  • smart-ups
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 06:51 PM

0 Likes
0
657
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 06:51 PM

This was originally posted on APC forums on 12/9/2009


We are glad that it corrected the issue. Please let us know if you have any question in the future. Have a nice day 🙂

See Answer In Context

Reply
Share
Replies 10
RobTyler_apc
Crewman RobTyler_apc
Crewman

Posted: ‎2021-06-30 06:50 PM

0 Likes
0
658
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 06:50 PM

This was originally posted on APC forums on 12/7/2009


Hi all,

We have a SmartUPS-DP 10000 with a network management card I can administer through a web browser.

Last week I started recieving emails from the management card:
v1
Name : APC Smart-UPS DP 10000 XL
Location : Server Room
Contact : Rob Tyler
http://10.216.8.25

Serial # : JA0204000971
UPS Ser #: NA
Date: 12/07/2009
Time: 08:48:41
Code: 0x0002

Severe - System: Warmstart.

I get these emails every 2 minutes. I've tried resetting the management card by pressing the reset button on the back of the card, but the emails keep coming. Looks to me that the card is restarting itself every 2 minutes - does anyone know why it might be doing this, or what can be done to resolve it?

Thanks


Rob.

Reply
Share
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 06:51 PM

0 Likes
0
658
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 06:51 PM

This was originally posted on APC forums on 12/7/2009


Rob,

If you have any questions, please get back to us with the following details to provide you assistance.

Could you please let us know the exact Model and Serial number of the UPS and NMC as well? You can find these details on a white bar code sticker at the rear of the units. What is the firmware version of the NMC? Could you please post the event logs of the NMC?

Message was edited by: Techie

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 06:51 PM

0 Likes
0
658
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 06:51 PM

This reply was originally posted by Jonathan on APC forums on 12/7/2009


Good day Rob,

Please feel free to read this APC Knowledge Base article, this would give you an idea what causes a Coldstart and Warmstart events on a network management card. Please click --> here

JonPro

Reply
Share
RobTyler_apc
Crewman RobTyler_apc
Crewman

Posted: ‎2021-06-30 06:51 PM

0 Likes
0
658
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 06:51 PM

This was originally posted on APC forums on 12/7/2009


JonPro - thanks for the article - I gave it a read and checked the network settings were OK and they do seem to be. Besides, nothing has changed on the UPS for months

Techie - I have found out the following information:

Model: Smart-UPS DP 10000 XL
Firmware Revision: 311.5.I
Manufacture date: 11/01/01
Serial Number: GS0144362959

I couldn't see a serial number on the network management card, only this:
"APC Smart Slot AP9617 Network Management Card"

How would I find out the firmware of the NMC?

Thanks


Rob.


Also, some sample logs:
12/07/2009 15:39:56 System: Web user 'apc' logged in from 10.216.28.35.
12/07/2009 15:39:11 System: Email: Could not resolve 'hrgex01.company.com'.
12/07/2009 15:38:49 UPS: Communications established.
12/07/2009 15:38:41 System: Warmstart.
12/07/2009 15:37:06 System: Email: Could not resolve 'hrgex01.company.com'.
12/07/2009 15:36:44 UPS: Communications established.
12/07/2009 15:36:36 System: Warmstart.
12/07/2009 15:35:00 System: Email: Could not resolve 'hrgex01.company.com'.
12/07/2009 15:34:38 UPS: Communications established.
12/07/2009 15:34:31 System: Warmstart.

HRGEX01 is our Exchange server. I have checked the DNS settings on the UPS and they are correct. I can do an nslookup of "hrgex01.company.com" using the same DNS server and get resolution OK, also if it can't resolve my mail server then how is it sending the emails to me?!

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 06:51 PM

0 Likes
0
658
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 06:51 PM

This reply was originally posted by Jonathan on APC forums on 12/7/2009


Rob,

Can you send a screenshot of how does your network management card interface looks like? Based from what you gave us the serial number of your card is JA0204000971 and the part number is AP9617. If you can see tabs on the interface please click on Administration and then choose General and then click on About. If you can see menus on the left side then you need to click on Help and then About System.

JonPro

Reply
Share
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 06:51 PM

0 Likes
0
658
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 06:51 PM

This was originally posted on APC forums on 12/7/2009


Rob,

You can find the NMC firmware under Help/About System in the web interface or Administration-->General-->About.

Reply
Share
RobTyler_apc
Crewman RobTyler_apc
Crewman

Posted: ‎2021-06-30 06:51 PM

0 Likes
0
658
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 06:51 PM

This was originally posted on APC forums on 12/7/2009


OK guys,

NMC model number is AP9617
NMC serial number is JA0204000971
Hardware revision is 9

Application Module:
Name: sumx
Version 1.0.2

AOS information:
Version 1.0.2

Hope that helps

Reply
Share
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 06:51 PM

0 Likes
0
658
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 06:51 PM

This was originally posted on APC forums on 12/7/2009


Rob,

Please upgrade the NMC firmware version to the latest firmware and check if it corrects the situation. Click here to know the procedures to upgrade the NMC firmware.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-30 06:51 PM

0 Likes
0
658
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 06:51 PM

This reply was originally posted by Angela on APC forums on 12/7/2009


its most likely warmstarting due to the email failure. you also might want to reset the card to defaults (after backing up your config.ini file), and then seeing if you still have the same issue.

techie and jonpro can help you on how to backup the config.ini file if you need to.

Reply
Share
Techie_apc
Admiral Techie_apc
Admiral

Posted: ‎2021-06-30 06:51 PM

0 Likes
0
658
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-06-30 06:51 PM

This was originally posted on APC forums on 12/9/2009


We are glad that it corrected the issue. Please let us know if you have any question in the future. Have a nice day 🙂

Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc