Need the values for manual battery constant reset on SU3000R3IBX180

[Anonymous user]

We have a Smart-UPS 3000 RM (Model: SU3000R3IBX180) that is seemingly calculating the battery runtime incorrectly.

The calculated runtime at 41% load and 100% battery charge stays somewhere between 60 and 120 secs.

Since the estimated runtime is not more that 2 mins, the UPS is permanently in a 'Low Battery' state (with the front-panel LEDs flashing),
and the monitoring software therefore forces an immediate shutdown any time there is a wobble in our mains supply and the UPS goes
onto battery, even if it's only for a few seconds.

The replace battery light came on a couple of weeks ago, although it went off again a few days later; I have just replaced the batteries
(which were a little over a year old) with brand new ones, but it has made no difference. I tried a self-test and and completely powered the
unit off and disconnected from the mains to try to force it to recalculate the runtime, but without any luck.

So I need the battery constant for manual battery reset ( [http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072] )

[BillP · Accepted solution]

i will private message you the battery constant value.

APC cannot be liable for any damage caused to the UPS during this procedure if you are not familiar with the tools that the procedure uses.

I'd recommend writing down the current value that the UPS is at so if something goes wrong, you can at least put it back to that value.