Need some help obtaining config.ini from AP9630

[BillP]

This question was originally posted by Larry on APC forums on 1/28/2019

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I followed the instructions in the guide to obtain the config.ini file from a client's AP9630 - only it did not succeed.

I opened FTP in an elevated command prompt.

I connected to the IP address of the card, and got:

220 AP9630 Network Management Card AOS 6.4.6 FTP server ready.

I entered the user name and password.

I entered get config.ini and received the following reply:

200 PORT Command okay.

150 File status okay; about to open data connection

And then - nothing.

I waited for several minutes, but still nothing.

So I'm wondering:  What, exactly, is the trick to getting this file from the card?

Thanks!

[BillP]

This reply was originally posted by Bill on APC forums on 1/29/2019

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Hi,

When you FTP to the card and after logging in if you enter the command dir do you see the config.ini file in the list?

if so enter the command bin then enter get config.ini. After the file downloads enter quit and the config.ini file will be in the directory you downloaded to. 

[BillP]

This reply was originally posted by Larry on APC forums on 1/30/2019

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Nope, same thing happens - absolutely nothing!

Any guesses as to what's wrong here?

[B-DoubleE_apc]

This was originally posted on APC forums on 1/30/2019

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Hi Larry,

I've seen this when Port 20 has been blocked by a firewall - the NMC uses Port 21 to connect to the FTP server on the card, but Port 20 is the data port. Can you disable any firewalls between your PC and the card and try again?

[BillP · Accepted solution]

This reply was originally posted by Larry on APC forums on 2/4/2019

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Further reading in the NEW user guide led me to this:

Configuration > General > User Config File

And a simple download....

Solved it!

Sheesh!